Service Leaders Summit 2024

A hybrid conference hosted at and streamed from Meliá Vienna
 Date:
June 18, 2024
–
June 19, 2024
 Date:
June 18, 2024
,
12:00 pm
–
4:30 pm
 Date:
 Location:
Hotel Meliá Vienna / Online
The Service Leaders Summit 2024 will be ISLA’s 15th annual conference on Customer Service, Lifecycle Solutions, and Service Logistics. As such, it is a must-attend for service professionals from manufacturers with a service and parts intensive business. The conference will be hybrid. It combines a face-to-face meeting with connecting to a global audience via the internet. Information on speakers, presentations, pricing will be published soon.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Date:
June 18, 2024
–
June 19, 2024
 Date:
June 18, 2024
,
12:00
–
16:30
 Date:
 Location:
Hotel Meliá Vienna / Online
The Service Leaders Summit 2024 will be ISLA’s 15th annual conference on Customer Service, Lifecycle Solutions, and Service Logistics. As such, it is a must-attend for service professionals from manufacturers with a service and parts intensive business. The conference will be hybrid. It combines a face-to-face meeting with connecting to a global audience via the internet. Information on speakers, presentations, pricing will be published soon.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Topics
 Speakers
 Participants
 Host
 Agenda
 Participating companies
 Presentations
 Activities
 Signup
 Past events of the same format
Contents

Circle Members / Attending Companies

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
Ut officiis voluptatum voluptas facere possimus odio ullam magnam. Beatae esse fugit. A ea itaque ullam libero ratione atque sapiente. Natus distinctio deleniti pariatur reprehenderit laboriosam sit. Nobis error facere est omnis di
Rail
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Speakers

Participants

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Cooperation partner
Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
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Presentations

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Activities

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Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS
Oct 24
–
,
2023
Munich-Parsdorf
NextGen meeting on Service Product Development
NextGen Service Leaders is ISLA’s platform dedicated to managers who are younger than 40 years and enthusiastic about service and leadership. This NextGen face-to-face meeting will be kindly hosted by KraussMaffei Technologies, one of the world’s leading manufacturers of machines and systems for producing and processing plastics and rubber.
Oct 10
–
,
2023
Berlin
Digital Service — How to support end-to-end service processes with digital tools?
This members-only meeting is on the topic of “Digital Service — How to support end-to-end service processes with digital tools”? The participating OEMs will share where they are in their digital service transformation, talk about current projects and initiatives, and discuss the challenges of implementing their strategies. The meeting is kindly hosted by CLAAS at its subsidiary 365FarmNet in Berlin-Mitte.
Apr 28
–
,
2023
Hamburg
Flexible Sales and After-Sales Organizations
This members-only meeting was held to discuss the set-up of Sales and After-Sales Organizations that help maximize effectiveness & efficiency, drive customer centricity, and improve flexibility & resilience. It was kindly hosted by Jungheinrich at the company’s corporate headquarters in Hamburg.
Sep 21
–
,
2022
Pfronten im Allgäu (Germany)
Equiment-as-a-Service Meeting
This members-only meeting was held to discuss Equipment-as-a-Service and Pay-per-Use business models in different industries. It was kindly hosted by DMG MORI at its Pfronten production site in Allgäu (one of the most popular vacation destinations in Germany). In addition to the interactive and insightful discussion, a tour of the factory rounded out the day.
Sep 12
–
Sep 12
,
2023
Garching near Munich
Opportunities of Quantum Computing in the Healthcare Industry and beyond
Quantum computers can solve problems that are intractable for even the most powerful supercomputers. To learn more about the technology and potential applications, we take a closer look at Healthcare, where quantum computing is going to open up unprecedented possibilities for diagnostics, treatment, medical care and drug development. This event is for all who are interested in the next major technological revolution – from both healthcare and other industries.
Oct 21
–
,
2022
Uzwil (Switzerland)
Service & Sustainability Focus Day
Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.
Sep 28
–
,
2022
Leonding (Austria)
Austrian Service Champions Focus Day
Austria is the home of world-leading manufacturers which sell high-end products globally. But cutting-egde technology is not enough anymore. An excellent customer support, added-value services, and new digital solutions are imperative, too. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business.
Apr 13
–
,
2021
Online // Zurich
Swiss Service Champions Focus Day
In a high-wage country like Switzerland, OEMs are greatly challenged by competitors catching up technologically. So, an excellent customer support, added with new digital services, is vital. At this event, leading Swiss OEMs shared their journey to best-in-class service and how they leverage the service business.
May 9
–
May 10
,
2023
Hotel Bristol Berlin / Online
Service Leaders Summit 2023
ISLA’s 14th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
May 10
–
May 11
,
2022
Munich City Hilton / Online
Service Leaders Summit 2022
ISLA’s 13th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed once again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
Jun 15
–
Jun 22
,
2021
Online // Berlin & Dusseldorf
Service Leaders Summit Days 2021
The 2021 edition of ISLA’s annual conference went online and provided three sessions of three hours, each packed with industry insights, information and case studies, addressing how to deliver an excellent service to everyone and everywhere — during the pandemic and beyond.
Jul 21
–
,
2022
Online
Tech Talk with Sabina
In the first edition of her webinar series, Professor Sabina Jeschke gave a brief and an easy-to-understand overview about Quantum Computing. This technology brings vast processing power within the next few years. But what is this power good for? With her guests, Sabina talked about where Quantum Computing can be of use as from 2025.
Nov 23
–
,
2021
Online
Artificial Intelligence
It was an honor to have Professor Sabina Jeschke, former Member of the Management Board for Digitalization and Technology at Deutsche Bahn AG, as the keynote speaker of this webinar. She is second to none when it comes to talking about why and how AI is setting the stage for next generation service and maintenance.
Nov 10
–
,
2021
Online
Doing successful service in China
Attendees learned from the German manufacturers Heidelberg and KSB how non-Chinese manufacturers can differentiate themselves through aftersales service from their domestic competitors. An overview about the business environment for international manufacturers was given by Deloitte China.

Our members

Hitachi Zosen Inova
CLAAS
Katoen Natie
Dürr Group
Manitou Group
DMG MORI
Viessmann
Bystronic
Bühler
KSB
Festo
Kverneland Group
Philips
Koenig & Bauer
Normet
HAVER & BOECKER
TK Elevator
ABB
Heidelberg
Alfen
ATS Automation
Caterpillar
RATIONAL
Siemens Healthineers
Carousel Logistics
Gorenje
BHS Corrugated
Syncron
Burckhardt Compression
STIHL
Rosenbauer
BOMAG
Jungheinrich
KraussMaffei
Agathon
Hellmann
Schindler
Plasser & Theurer
Nordex
Gerhard Schubert
Liebherr
GF Machining Solutions
DAF Trucks
LEMKEN
Crown
thyssenkrupp Polysius
Palfinger
Kramp
time:matters
Komax
GEA
KARL STORZ
Wärtsilä
Tecan
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