SLS2024BQm9Mba

Service Leaders Summit 2024

A hybrid conference hosted at and streamed from Meliá Vienna

Presentations

GF Machining Solutions
Antonio Faccio
How to ensure maximum uptime and productivity in the future when service technicians become the bottleneck — HR and technology-driven approaches underpinned by change management
HOERBIGER
Dr. Georgios Loukmidis
Delight your customers with delivery performance — Streamlining a diverse network of over 40 service locations globally
HOERBIGER
Dr. Georgios Loukmidis
Delight your customers with delivery performance — Streamlining a diverse network of over 40 service locations globally (Recording)
Bühler
Maphrida Wehrli
Diver-si-ty: It’s easy as 1, 2, 3
Bühler
Maphrida Wehrli
Diver-si-ty: It’s easy as 1, 2, 3 (Recording)
Deloitte
Dr. Björn Bringmann
Mastering the AI journey from vision to value
Deloitte
Dr. Björn Bringmann
Mastering the AI journey from vision to value (Recording)
KSB
Dr. Dirk Kollmar
Identify your installed base for active service marketing and implement a digital twin for information required in service
Burckhardt Compression
Rainer Dübi
Michal Pierzchalski
From bits to bolts — Industrial Metaverse enhancing service excellence
Burckhardt Compression
Rainer Dübi
Michal Pierzchalski
From bits to bolts — Industrial Metaverse enhancing service excellence (Recording)
BOMAG
Dietmar Metz
Agile, modular, scalable — Creating digital solutions offering continuous customer value and enabling our uptime people to support customer operations
CLAAS
Peter Rudzio
Angela Brennan
Making sure that the customer journey leads to satisfaction — Implementation of proactive service and seamless process support in a heterogeneous network of service partners
CLAAS
Peter Rudzio
Angela Brennan
Making sure that the customer journey leads to satisfaction — Implementation of proactive service and seamless process support in a heterogeneous network of service partners (Recording)
Bystronic
Tommy Gilsenan
Unlocking success — With the right people and a service strategy based on focus, consistency, alignment, standardization, and execution
Bystronic
Tommy Gilsenan
Unlocking success — With the right people and a service strategy based on focus, consistency, alignment, standardization, and execution (Recording)
BHS Corrugated
Markus Winkler
From maintenance to productivity — How full-service business models can become a win-win for OEM and customers
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