A hybrid conference hosted at and streamed from Meliá Vienna
Presentations
GF Machining Solutions
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Antonio Faccio
How to ensure maximum uptime and productivity in the future when service technicians become the bottleneck — HR and technology-driven approaches underpinned by change management
HOERBIGER
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Dr. Georgios Loukmidis
Delight your customers with delivery performance — Streamlining a diverse network of over 40 service locations globally
HOERBIGER
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Dr. Georgios Loukmidis
Delight your customers with delivery performance — Streamlining a diverse network of over 40 service locations globally (Recording)
Bühler
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Maphrida Wehrli
Diver-si-ty: It’s easy as 1, 2, 3
Bühler
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Maphrida Wehrli
Diver-si-ty: It’s easy as 1, 2, 3 (Recording)
Deloitte
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Dr. Björn Bringmann
Mastering the AI journey from vision to value
Deloitte
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Dr. Björn Bringmann
Mastering the AI journey from vision to value (Recording)
KSB
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Dr. Dirk Kollmar
Identify your installed base for active service marketing and implement a digital twin for information required in service
KSB
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Dr. Dirk Kollmar
Identify your installed base for active service marketing and implement a digital twin for information required in service (Recording)
Burckhardt Compression
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Rainer Dübi
Michal Pierzchalski
From bits to bolts — Industrial Metaverse enhancing service excellence
Burckhardt Compression
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Rainer Dübi
Michal Pierzchalski
From bits to bolts — Industrial Metaverse enhancing service excellence (Recording)
BOMAG
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Dietmar Metz
Agile, modular, scalable — Creating digital solutions offering continuous customer value and enabling our uptime people to support customer operations
CLAAS
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Peter Rudzio
Angela Brennan
Making sure that the customer journey leads to satisfaction — Implementation of proactive service and seamless process support in a heterogeneous network of service partners
CLAAS
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Peter Rudzio
Angela Brennan
Making sure that the customer journey leads to satisfaction — Implementation of proactive service and seamless process support in a heterogeneous network of service partners (Recording)
Bystronic
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Tommy Gilsenan
Unlocking success — With the right people and a service strategy based on focus, consistency, alignment, standardization, and execution
Bystronic
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Tommy Gilsenan
Unlocking success — With the right people and a service strategy based on focus, consistency, alignment, standardization, and execution (Recording)
BHS Corrugated
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Markus Winkler
From maintenance to productivity — How full-service business models can become a win-win for OEM and customers
