Who we are

ISLA - Your Service Leaders Network

ISLA organizes conferences and other events where service and logistics professionals find the perfect opportunity for meeting, learning, sharing, and networking

ISLA at a glance

We are an international network of professionals with focus on Customer Service, Lifecycle Solutions, and Service Logistics in the digital age. As Your Service Leaders Network, we are dedicated to nothing but networking, sharing ideas, and learning. ISLA is Europe’s best forum for the exchange among senior managers in service and parts intensive businesses. With a membership base primarily made of leading Original Equipment Manufacturers (OEMs), it is independent and not commercially driven: Always striving to deliver 100% networking, exchange of experience, and opportunities to learn from one another. At meetings and conferences without distraction from sales pitches and marketing stands.

Membership advantages

Notes on a board
Members-only events
Opportunity to join a free Service Leaders Circle with 8–12 senior managers from non-competing companies that allows an extensive exchange of ideas and views — in a unique atmosphere of mutual trust
Engaged people
Reduced attendance fees
Participants from a corporate member pay only a reduced price for attending a fee-based ISLA event (e.g. Service Leaders Summit). The discount which is significant depends on the event format.
Executives having a conversation
Contacts
Active assistance in connecting you with peers from other companies/industries who are dealing with the same issues in striving for operational excellence and developing the service business
Person taking notes
Knowledge
Full access to information on ISLA’s website which provides a collection of online recources, namely a triple-digit number of presentations made by industry speakers at past ISLA events.

Executive Board and Management

Alisha McCartney
Vice President Product Management
Caterpillar
Falk Seidenfaden
President KSB SupremeServ
KSB
Mathias Lentfer
Vice President After Sales
Jungheinrich
Oliver Bendig
Partner
Monitor Deloitte
Peter Rudzio
Vice President After Sales Products
CLAAS
Simon Roberts
President Services
ATS
Ulf Nitz
Association Coordinator
ISLA

Apply for membership

If you are interested in becoming an ISLA member, please fill the form below to start the admission procedure. We will get back to you with the membership details and an official application form.

The small print

ISLA was founded in Munich in 2003 and is a registered association under German law (eingetragener Verein). If you are interested in the legal basis of ISLA’s work, please check out our statutes.

Our members

Palfinger
Gorenje
Katoen Natie
BOMAG
Heidelberg
Philips
ABB
Siemens Gamesa
thyssenkrupp Polysius
Normet
Dürr Group
Bystronic
LEMKEN
KSB
Crown
Schindler
BHS Corrugated
Kverneland Group
Hellmann
Aesculap
Liebherr
Caterpillar
Domino Printing
Biesse
Siemens Healthineers
Rosenbauer
CLAAS
Jungheinrich
DMG MORI
Bühler
GF Machining Solutions
Viessmann Climate Solutions
Koenig & Bauer
PTC
Carousel Logistics
KraussMaffei
Festo
STIHL
RATIONAL
Plasser & Theurer
Bucher Emhart Glass
Nordex
KARL STORZ
Wärtsilä
Syncron
QIAGEN
Applied Materials
ATS
time:matters
Kanadevia Inova
Burckhardt Compression
TK Elevator
TGW
Manitou Group
HAVER & BOECKER
Tecan
GEA
Gerhard Schubert