Who we are

ISLA - Your Service Leaders Network

ISLA organizes conferences and other events where service and logistics professionals find the perfect opportunity for meeting, learning, sharing, and networking

ISLA at a glance

We are an international network of professionals with focus on Customer Service, Lifecycle Solutions, and Service Logistics in the digital age. As Your Service Leaders Network, we are dedicated to nothing but networking, sharing ideas, and learning. ISLA is Europe’s best forum for the exchange among senior managers in service and parts intensive businesses. With a membership base primarily made of leading Original Equipment Manufacturers (OEMs), it is independent and not commercially driven: Always striving to deliver 100% networking, exchange of experience, and opportunities to learn from one another. At meetings and conferences without distraction from sales pitches and marketing stands.

Membership advantages

Notes on a board
Members-only events
Opportunity to join a free Service Leaders Circle with 8–12 senior managers from non-competing companies that allows an extensive exchange of ideas and views — in a unique atmosphere of mutual trust
Engaged people
Reduced attendance fees
Participants from a corporate member pay only a reduced price for attending a fee-based ISLA event (e.g. Service Leaders Summit). The discount which is significant depends on the event format.
Executives having a conversation
Contacts
Active assistance in connecting you with peers from other companies/industries who are dealing with the same issues in striving for operational excellence and developing the service business
Person taking notes
Knowledge
Full access to information on ISLA’s website which provides a collection of online recources, namely a triple-digit number of presentations made by industry speakers at past ISLA events.

Executive Board and Management

Alisha McCartney
Vice President Aftermarket Solutions
Caterpillar
Dr. Bernd Garbe
President KSB SupremeServ
KSB
Mathias Lentfer
Vice President After Sales
Jungheinrich
Oliver Bendig
Partner
Monitor Deloitte
Peter Rudzio
Vice President After Sales Products
CLAAS
Simon Roberts
Senior Vice President Services
ATS Automation
Stephan März
Vice President BU Pharma Liquid & Inspection
Syntegon
Ulf Nitz
Association Coordinator
ISLA

Apply for membership

If you are interested in becoming an ISLA member, please fill the form below to start the admission procedure. We will get back to you with the membership details and an official application form.

The small print

ISLA was founded in Munich in 2003 and is a registered association under German law (eingetragener Verein). If you are interested in the legal basis of ISLA’s work, please check out our statutes.

Our members

Biesse
BHS Corrugated
KARL STORZ
HAVER & BOECKER
Normet
Schindler
GEA
Hitachi Zosen Inova
Carousel Logistics
GF Machining Solutions
Gerhard Schubert
Bühler
Syncron
Hellmann
Heidelberg
Liebherr
STIHL
time:matters
Applied Materials
ABB
Katoen Natie
ATS Automation
Agathon
KSB
Wärtsilä
Palfinger
BOMAG
Viessmann
DMG MORI
Festo
CLAAS
Gorenje
Bystronic
KraussMaffei
Koenig & Bauer
Kramp
Kverneland Group
Siemens Healthineers
Rosenbauer
Nordex
Domino Printing
Jungheinrich
Plasser & Theurer
Burckhardt Compression
LEMKEN
Crown
Dürr Group
TK Elevator
Komax
Philips
Manitou Group
Caterpillar
RATIONAL
Tecan
thyssenkrupp Polysius