Who we are

ISLA - Your Service Leaders Network

ISLA organizes conferences and other events where service and logistics professionals find the perfect opportunity for meeting, learning, sharing, and networking

ISLA at a glance

We are an international network of professionals with focus on Customer Service, Lifecycle Solutions, and Service Logistics in the digital age. As Your Service Leaders Network, we are dedicated to nothing but networking, sharing ideas, and learning. ISLA is Europe’s best forum for the exchange among senior managers in service and parts intensive businesses. With a membership base primarily made of leading Original Equipment Manufacturers (OEMs), it is independent and not commercially driven: Always striving to deliver 100% networking, exchange of experience, and opportunities to learn from one another. At meetings and conferences without distraction from sales pitches and marketing stands.

Membership advantages

Notes on a board
Members-only events
Opportunity to join a free Service Leaders Circle with 8–12 senior managers from non-competing companies that allows an extensive exchange of ideas and views — in a unique atmosphere of mutual trust
Engaged people
Reduced attendance fees
Participants from a corporate member pay only a reduced price for attending a fee-based ISLA event (e.g. Service Leaders Summit). The discount which is significant depends on the event format.
Executives having a conversation
Contacts
Active assistance in connecting you with peers from other companies/industries who are dealing with the same issues in striving for operational excellence and developing the service business
Person taking notes
Knowledge
Full access to information on ISLA’s website which provides a collection of online recources, namely a triple-digit number of presentations made by industry speakers at past ISLA events.

Executive Board and Management

Alisha McCartney
Vice President Product Management
Caterpillar
Falk Seidenfaden
President KSB SupremeServ
KSB
Mathias Lentfer
Senior Vice President Global Customer Service
Jungheinrich
Oliver Bendig
Partner
Monitor Deloitte
Peter Rudzio
Vice President After Sales Products
CLAAS
Simon Roberts
President Services
ATS
Ulf Nitz
Association Coordinator
ISLA

Apply for membership

If you are interested in becoming an ISLA member, please fill the form below to start the admission procedure. We will get back to you with the membership details and an official application form.

The small print

ISLA was founded in Munich in 2003 and is a registered association under German law (eingetragener Verein). If you are interested in the legal basis of ISLA’s work, please check out our statutes.

Our members

Nordex
GEA
Siemens Energy
Biesse
Carousel Logistics
Manitou Group
Siemens Healthineers
Palfinger
Kverneland Group
Syncron
Schindler
Gerhard Schubert
Hitachi Energy
Koenig & Bauer
Bühler
Festo
Plasser & Theurer
United Machining
Hellmann
QIAGEN
Gorenje
time:matters
Aesculap
Domino Printing
Bucher Emhart Glass
BOMAG
KraussMaffei
RATIONAL
PTC
Katoen Natie
KSB
Bystronic
LiSEC
Tecan
BHS Corrugated
Wärtsilä
Heidelberg
KARL STORZ
LPR
ABB
Normet
DMG MORI
thyssenkrupp Polysius
Viessmann Climate Solutions
Philips
Applied Materials
Kanadevia Inova
ATS
TGW Logistics
Körber Pharma
Crown
Caterpillar
TK Elevator
BOBST
CLAAS
Jungheinrich
Burckhardt Compression
Liebherr
HAVER & BOECKER
Rosenbauer