Presentations of past events

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Year
Presentation
Event
Company
Year
What did we learn from supply chain disruptions? A new operating model to become more resilient and to create more transparency and accountability for customer experience and performance at its best
Service Leaders Summit 2023
Siemens Healthineers
2023
Klaus Rüth
What did we learn from supply chain disruptions? A new operating model to become more resilient and to create more transparency and accountability for customer experience and performance at its best (Recording)
Service Leaders Summit 2023
Siemens Healthineers
2023
Klaus Rüth
The world is enough — Future through digitalization
Service Leaders Summit 2023
GEA
2023
Hansjoachim Pfaff
The world is enough — Future through digitalization (Recording)
Service Leaders Summit 2023
GEA
2023
Hansjoachim Pfaff
Making your customer operations more predictive and sustainable
Service Leaders Summit 2023
Festo
2023
Christian Burdin
Making your customer operations more predictive and sustainable (Recording)
Service Leaders Summit 2023
Festo
2023
Christian Burdin
Kickstarting a new digital era of owning and operating cranes to reshape the customer experience, deliver better performance, and enhance sustainability
Service Leaders Summit 2023
Manitowoc
2023
Patrick Stelter
Kickstarting a new digital era of owning and operating cranes to reshape the customer experience, deliver better performance, and enhance sustainability (Recording)
Service Leaders Summit 2023
Manitowoc
2023
Patrick Stelter
24/7 fleet monitoring in the cold chain — Maximizing uptime, reducing food waste and cargo loss, and meeting the “Gigaton Challenge”
Service Leaders Summit 2023
Trane Technologies
2023
Wouter Roels
Marcin Rozanski
24/7 fleet monitoring in the cold chain — Maximizing uptime, reducing food waste and cargo loss, and meeting the “Gigaton Challenge” (Recording)
Service Leaders Summit 2023
Trane Technologies
2023
Wouter Roels
Marcin Rozanski
You can’t afford to leave talents out — Building diverse teams to drive success in service
Service Leaders Summit 2023
ABB
2023
Virve Viitanen
You can’t afford to leave talents out — Building diverse teams to drive success in service (Recording)
Service Leaders Summit 2023
ABB
2023
Virve Viitanen
China’s quest for global tech leadership — What are the challenges European manufacturers must cope with?
Service Leaders Summit 2023
MERICS Mercator Institute for China Studies
2023
Max J. Zenglein
China’s quest for global tech leadership — What are the challenges European manufacturers must cope with? (Recording)
Service Leaders Summit 2023
MERICS Mercator Institute for China Studies
2023
Max J. Zenglein
The spare parts business is increasingly under pressure — Digitize to defend your profits
Service Leaders Summit 2023
other
2023
Rainer Hundsdörfer
The spare parts business is increasingly under pressure — Digitize to defend your profits (Recording)
Service Leaders Summit 2023
other
2023
Rainer Hundsdörfer
Sustainable services enable customers to reach their climate and ESG goals
Service Leaders Summit 2023
Jungheinrich
2023
Gabriele Maurer
Mathias Lentfer
Sustainable services enable customers to reach their climate and ESG goals (Recording)
Service Leaders Summit 2023
Jungheinrich
2023
Gabriele Maurer
Mathias Lentfer
Sustainably caring for a century of technology leadership, through the digital transformation
Service Leaders Summit 2023
Hitachi Energy
2023
Suru Oruganti
Sustainably caring for a century of technology leadership, through the digital transformation (Recording)
Service Leaders Summit 2023
Hitachi Energy
2023
Suru Oruganti
Global spares optimization in the semiconductor industry — Real-life case studies of analytical tools and AI-powered prediction
Service Leaders Summit 2023
Applied Materials
2023
Shalhevet Azran
Lior Har
Global spares optimization in the semiconductor industry — Real-life case studies of analytical tools and AI-powered prediction (Recording)
Service Leaders Summit 2023
Applied Materials
2023
Shalhevet Azran
Lior Har
Pushing sustainability forward in a 24/7 industry with long product lifecycles
Service & Sustainability Focus Day
Burckhardt Compression
2022
Rainer Dübi
Nicolaj Fischer
To avoid the worst impacts of climate change, businesses must quantify and reduce their environmental impact
Service & Sustainability Focus Day
Bühler
2022
Jay O’Nien
Giulia Manzolini
Optimizing existing assets with services is the fastest way to reduce our environmental impact
Service & Sustainability Focus Day
Bühler
2022
Tjark de Vries
ESG as a key differentiator — Adapt your product and service portfolio to the sustainability requirements of the industry sector you service
Service & Sustainability Focus Day
Deloitte
2022
Lydia Neuhuber
Maximizing sustainability of our day-to-day services
Service & Sustainability Focus Day
Hitachi Energy
2022
Mercedes Jul
Paving the way to a Climate Neutral Customer Service — Our projects in making repair and maintenance operations more sustainable
Service & Sustainability Focus Day
Jungheinrich
2022
Frank Marschatz
D2 = Digitalization meets Decarbonization — How to support customers in fulfilling their CO2 targets while maximizing their profit along the product lifecycle?
Service & Sustainability Focus Day
KraussMaffei
2022
Volker Ganz
Markus Lunz
Closing the gap between concept and commercialization of Smart Services — Lessons learned from our group-wide spare parts catalogue project
Austrian Service Champions Focus Day
ANDRITZ
2022
Christina Matejka
Austria — The home of world leading manufacturers (as long as the stay ahead of the game with excellent and innovative services)
Austrian Service Champions Focus Day
Deloitte Consulting Austria
2022
Clemens Huber
Do we need Digitalization, or does Digitalization need us?
Austrian Service Champions Focus Day
ENGEL
2022
Harald Wegerer
Managing the complexity of the service business and maximizing customer satisfaction together with a global partner network
Austrian Service Champions Focus Day
Palfinger
2022
Balthasar Gwechenberger
Why traditional manufacturers need to become solution providers — How we develop our organization in a way that we sell solutions to our customers’ problems
Austrian Service Champions Focus Day
Rosenbauer
2022
David Windhager
B2B Cloud Platform Creation — How to overcome the main barriers to maximize the customer value
Service Leaders Summit 2022
ABB
2022
Josep Rius
B2B Cloud Platform Creation — How to overcome the main barriers to maximize the customer value (Recording)
Service Leaders Summit 2022
ABB
2022
Josep Rius
A resilient parts logistics which leverages the full potential of network design, automation, and self-optimization (Recording)
Service Leaders Summit 2022
Bühler
2022
Stefan Maasl
A resilient parts logistics which leverages the full potential of network design, automation, and self-optimization
Service Leaders Summit 2022
Bühler
2022
Stefan Maasl
How to effectively drive the end-to-end digitalization of the experience of your customers and dealers
Service Leaders Summit 2022
Terex
2022
Marco Piovano
How to effectively drive the end-to-end digitalization of the experience of your customers and dealers (Recording)
Service Leaders Summit 2022
Terex
2022
Marco Piovano
Providing excellent customer service for new climate-friendly climate solutions together with our network of partners
Service Leaders Summit 2022
Viessmann
2022
Arnd Sett
Providing excellent customer service for new climate-friendly climate solutions together with our network of partners (Recording)
Service Leaders Summit 2022
Viessmann
2022
Arnd Sett
Meeting the challenges of the future with the technology of yesterday? — No way! (Recording)
Service Leaders Summit 2022
Deloitte
2022
Prof. Dr. Sabina Jeschke
Meeting the challenges of the future with the technology of yesterday? — No way!
Service Leaders Summit 2022
Deloitte
2022
Prof. Dr. Sabina Jeschke
Service Leaders Summit 2022
Service Leaders Summit 2022
ISLA
2022
Oliver Bendig
Go-around in unpredictable conditions — Challenges and opportunities in aviation spare logistics (Recording)
Service Leaders Summit 2022
Satair
2022
Marcus Schwarz
Achieve sustainable services and overcome labor shortages
Service Leaders Summit 2022
Schindler
2022
Jost Bendel
Achieve sustainable services and overcome labor shortages (Recording)
Service Leaders Summit 2022
Schindler
2022
Jost Bendel
The fight against COVID-19 — Scaling up the service and support for high-capacity 24/7 PCR test labs in record time (Recording)
Service Leaders Summit 2022
Tecan
2022
Petra Popp
The fight against COVID-19 — Scaling up the service and support for high-capacity 24/7 PCR test labs in record time
Service Leaders Summit 2022
Tecan
2022
Petra Popp
Doing successful service in China (Recording Part 1 Deloitte)
Doing successful service in China
Deloitte
2021
Oliver Bendig
Victor Wei Hao Chen
Maintenance and repair in China
Doing successful service in China
Deloitte China
2021
Victor Wei Hao Chen
Driving printing into a new intelligent era in China
Doing successful service in China
Heidelberg
2021
Amy Zhu
Arkin Pariltan
Doing successful service in China (Recording Part 3 Heidelberg)
Doing successful service in China
Heidelberg
2021
Amy Zhu
Arkin Pariltan
Service @ KSB China
Doing successful service in China
KSB
2021
Jiongyi (Frank) Zhu
Doing successful service in China (Recording Part 2 KSB)
Doing successful service in China
KSB
2021
Jiongyi (Frank) Zhu
The top 5 myths of doing service in China
Doing successful service in China
Monitor Deloitte
2021
Oliver Bendig
How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners (Recording)
Service Leaders Summit Days 2021
Barco
2021
Frédéric Vanhove
How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners
Service Leaders Summit Days 2021
Barco
2021
Frédéric Vanhove
A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service (Recording)
Service Leaders Summit Days 2021
Doppelmayr
2021
Johannes Winter
A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service
Service Leaders Summit Days 2021
Doppelmayr
2021
Johannes Winter
Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges
Service Leaders Summit Days 2021
Manitou Group
2021
Maxime Deroch
Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges (Recording)
Service Leaders Summit Days 2021
Manitou Group
2021
Maxime Deroch
Panel Discussion on XaaS — Myth or soon reality?(recording)
Service Leaders Summit Days 2021
Various companies
2021
Jost Bendel
Oliver Bendig
Wolf Mueller
Dr. Thomas Schneider
Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training (Recording)
Service Leaders Summit Days 2021
Linde
2021
Dr. Ferdinand Kühner
Philipp von Breitenbuch
Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training
Service Leaders Summit Days 2021
Linde
2021
Dr. Ferdinand Kühner
Philipp von Breitenbuch
Great service doesn’t just happen — Designing for a better customer experience
Service Leaders Summit Days 2021
Philips
2021
Tina Lilje
Great service doesn’t just happen — Designing for a better customer experience (Recording)
Service Leaders Summit Days 2021
Philips
2021
Tina Lilje
Investing in aftersales education: a win-win situation? (Recording)
Service Leaders Summit Days 2021
Porsche
2021
Dr. Stefan Lutz
Investing in aftersales education: a win-win situation?
Service Leaders Summit Days 2021
Porsche
2021
Dr. Stefan Lutz
How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force
Service Leaders Summit Days 2021
RATIONAL
2021
Hans-Werner Albrecht
Annika Junghanns
How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force (Recording)
Service Leaders Summit Days 2021
RATIONAL
2021
Hans-Werner Albrecht
Annika Junghanns
Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics (Recording)
Service Leaders Summit Days 2021
CLAAS
2021
Dietmar Düsing
Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics
Service Leaders Summit Days 2021
CLAAS
2021
Dietmar Düsing
Digitalization — Cultural change or cultural clash?
Service Leaders Summit Days 2021
KraussMaffei
2021
Volker Ganz
Digitalization — Cultural change or cultural clash? (Recording)
Service Leaders Summit Days 2021
KraussMaffei
2021
Volker Ganz
Scenarios for a successful future
Service Leaders Summit Days 2021
Monitor Deloitte
2021
Oliver Bendig
Scenarios for a successful future (recording)
Service Leaders Summit Days 2021
Monitor Deloitte
2021
Oliver Bendig
Spare Parts Logistics in the times of digital transformation
Service Leaders Summit Days 2021
TK Elevator
2021
Ivo Siebers
Spare Parts Logistics in the times of digital transformation (Recording)
Service Leaders Summit Days 2021
TK Elevator
2021
Ivo Siebers
Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive (Recording)
Service Leaders Summit Days 2021
Wärtsilä
2021
Frank Velthuis
Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive
Service Leaders Summit Days 2021
Wärtsilä
2021
Frank Velthuis
Why Equipment as a Service
Equipment-as-a-Service Webinar
Monitor Deloitte
2021
Oliver Bendig
How to manage the change to Equipment as a Service
Equipment-as-a-Service Webinar
2021
Arndt Paul
How to build an ecosystem for Equipment as a Service
Equipment-as-a-Service Webinar
TRUMPF
2021
Dr. Thomas Schneider
Equipment-as-a-Service Webinar (full recording)
Equipment-as-a-Service Webinar
Various companies
2021
Various speakers
How to build a platform for Equipment as a Service
Equipment-as-a-Service Webinar
relayr
2021
Josef Brunner
Ensuring an excellent service in a country of continental size with multiple megacities
Service Innovation Webinar
Schindler
2020
Michel de Oliveira Mello
Always on. Always in touch: 1) Digital and onsite experience in education, and 2) End2End service parts visibility by using smart sensor trackers
Service Innovation Webinar
Siemens Healthineers
2020
Dr. Frank Debus
Dr. Janina Beilner
Heiko Ansorge
Service Innovation Webinar (full recording)
Service Innovation Webinar
Various companies
2020
Various speakers
Digital fulfillment along the customer journey
Focus Day “Creating trust in and through digital solutions”
Dräger
2020
Sören Eggers
Keeping skills up-to-date through Virtual Reality
Focus Day “Creating trust in and through digital solutions”
Jungheinrich
2020
Mathias Lentfer
Frank Marschatz
Thomas Diwan
Norman Steinkamp
Smart Assist — The Future of digital enabled field services and collaborative working
Focus Day “Creating trust in and through digital solutions”
KraussMaffei
2020
Stefan Feldmeier
Creating trust in and through digital solutions — Opening remarks
Focus Day “Creating trust in and through digital solutions”
Monitor Deloitte
2020
Oliver Bendig
Resilient Spare Parts Management
Webinar Resilient Spare Parts Management
Monitor Deloitte
2020
Christoph Beuter
Resilient Spare Parts Management (full webinar recording)
Webinar Resilient Spare Parts Management
Various companies
2020
Various speakers
The challenge of turning data into knowledge to predict problems before they occur
Connected Service Focus Day
Crown
2019
Philip Galek
Understanding the machine — How to make predictive maintenance strategies more effective?
Connected Service Focus Day
Monitor Deloitte
2019
Oliver Bendig
Time to rethink the world of service — Subscription as a new business model in the printing industry
Connected Service Focus Day
Heidelberg
2019
Alexander Driss
Connected trucks and drivers — Closing the circle for aftermarket solutions
Connected Service Focus Day
MAN Truck and Bus
2019
Felix Piet Krüger
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