A hybrid conference hosted at and streamed from Hyatt Regency Dusseldorf
Presentations
Viessmann Climate Solutions
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Marc Eckerhall
How much before is Aftermarket?
Viessmann Climate Solutions
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Marc Eckerhall
How much before is Aftermarket? (Recording)
Iveco Group
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Marco Baffoni
Customer Centricity — Leverage technology in service and digitalization in process to ensure uptime in a shifting automotive workshop environment
Iveco Group
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Marco Baffoni
Customer Centricity — Leverage technology in service and digitalization in process to ensure uptime in a shifting automotive workshop environment (Recording)
thyssenkrupp Polysius
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Bernd Kripzak
Boost4Service — Making service a growth engine in a highly challenging market by doubling order intake
BOBST
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Ünal Aytan
Contributing to customers’ performance and success with a new level of parts supply chain excellence and performance as its best
TRUMPF
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Jay Latimer
Enhancing the service process with digital tools for both customers and technicians
TRUMPF
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Jay Latimer
Enhancing the service process with digital tools for both customers and technicians (Recording)
QIAGEN
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Dr. Jörg Brandstädter
Stefanie Kroner
Redefine service from the ground up — A multi-year transformation driven by executive support and powered by digitization and AI
QIAGEN
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Dr. Jörg Brandstädter
Stefanie Kroner
Redefine service from the ground up — A multi-year transformation driven by executive support and powered by digitization and AI (Recording)
Hisense Europe
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Attila Gerzsei
Sarah Chen
From Service to Care — Managing the transformation while adapting to double-digit growth in product sales and facing human resource challenges
Hisense Europe
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Attila Gerzsei
Sarah Chen
From Service to Care — Managing the transformation while adapting to double-digit growth in product sales and facing human resource challenges (Recording)
TK Elevator
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Simon Latus
Any Brand, Any Place, Any Time — Reframing multi-vendor maintenance as Universal Service
TK Elevator
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Simon Latus
Any Brand, Any Place, Any Time — Reframing multi-vendor maintenance as Universal Service (Recording)
Metso
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Rashmi Kasat
Driving sustainability and growth through digitalization
Metso
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Rashmi Kasat
Driving sustainability and growth through digitalization (Recording)
