NextGen meeting on Service Product Development

A members-only event hosted by KraussMaffei Technologies in Munich-Parsdorf
 Date:
October 24, 2023
–
 Date:
October 24, 2023
,
9:30 am
–
 Date:
 Location:
Munich-Parsdorf
As participants of ISLA NextGen program, talented service & parts managers from nearly twenty coporate members of ISLA came together to exchange experience and ideas, learn from one another, and have a lot of fun. The event at KraussMaffei was focusing on Customer-Centric Service Product Development & Scaling with presentations, World-Café and solutioning sessions, a visit of the CX center showcasing digital service products, as well as a factory tour (incl. warehouse, reman & repair, and training center).
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Date:
October 24, 2023
–
 Date:
October 24, 2023
,
9:30
–
 Date:
 Location:
Munich-Parsdorf
As participants of ISLA NextGen program, talented service & parts managers from nearly twenty coporate members of ISLA came together to exchange experience and ideas, learn from one another, and have a lot of fun. The event at KraussMaffei was focusing on Customer-Centric Service Product Development & Scaling with presentations, World-Café and solutioning sessions, a visit of the CX center showcasing digital service products, as well as a factory tour (incl. warehouse, reman & repair, and training center).
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Topics
 Speakers
 Participants
 Host
 Agenda
 Participating companies
 Presentations
 Activities
 Signup
 Past events of the same format
Contents

Circle Members / Attending Companies

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
Illo eum aut sapiente fuga labore dolore optio delectus dolore. Ut est officiis. Officiis voluptatum itaque nobis fugiat illo sit iusto. Dolores voluptatem consequuntur sit et dolores quaerat et ad id. Minima sint deserunt dicta earum in
After Sales Service
Aut voluptatibus quod vero voluptatem vero in sed molestiae. Non ut qui ratione et. Nesciunt cupiditate blanditiis ut voluptatem ullam qui dolorem possimus. Maxime eligendi quia consequatur sint omnis et nesciunt et. Qui accusantium quis eos quis illo quia nequ
Procurement
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Automotive
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Obsolescence Management
Veniam maiores suscipit ut aut ab ex est itaque. Saepe odit aut molestiae sint qui facilis officia quis. Vero quidem ut deleniti illo excepturi tenetur ipsum id maxime. Minus quas ea quae aut cum odit cupiditate. Delectus dolorem numquam cupiditate architec
Lifecycle Management
Ut officiis voluptatum voluptas facere possimus odio ullam magnam. Beatae esse fugit. A ea itaque ullam libero ratione atque sapiente. Natus distinctio deleniti pariatur reprehenderit laboriosam sit. Nobis error facere est omnis di
Rail
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Speakers

Participants

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Cooperation partner
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Agenda

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Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
Bühler
,
Burckhardt Compression
,
Bystronic
,
Caterpillar
,
Crown
,
GEA
,
Gerhard Schubert
,
GF Machining Solutions
,
HAVER & BOECKER
,
Hitachi Energy
,
Jungheinrich
,
KARL STORZ
,
KraussMaffei
,
KSB
,
Nordex
,
Palfinger
,
Siemens Healthineers
,
Viessmann
,
and others
,

Presentations

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Activities

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Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS
Mar 13
–
,
2024
Weiherhammer
Documentation and knowledge management
This members-only meeting was on the topic of “Technical documentation and knowledge management in customer service.” The meeting was hosted by BHS Corrugated. The company is a global supplier of mechanical engineering, plant engineering, Lifecycle service and digital solutions for the complex requirements of the corrugated board industry.
Feb 28
–
,
2024
Berlin
Accounting of digital services
This meeting on the topic of “Invoicing and accounting of purely digital services” was members-only. It was hosted by Burckhardt Compression, a leading global manufacturer of reciprocating compressors for the oil, gas, and chemical industries as well as other areas in which gases need to be compressed.
Feb 20
–
,
2024
Lengau (Upper Austria)
NextGen meeting on Digital Service Delivery
ISLA’s NextGen Service Leaders started into 2024 with a face-a-face meeting on Digital Service delivery. The event was hosted by Palfinger at its PALFINGER World in Lengau (Upper Austria). Palfinger is an international technology and mechanical engineering company and the world’s leading producer and provider of innovative crane and lifting solutions.
Oct 10
–
,
2023
Berlin
Digital Service — How to support end-to-end service processes with digital tools?
This members-only meeting is on the topic of “Digital Service — How to support end-to-end service processes with digital tools”? The participating OEMs will shared where they are in their digital service transformation, talked about current projects and initiatives, and discussed the challenges of implementing their strategies. The meeting was kindly hosted by CLAAS at its subsidiary 365FarmNet in Berlin-Mitte.
Sep 12
–
Sep 12
,
2023
Garching near Munich
Opportunities of Quantum Computing in the Healthcare Industry and beyond
Quantum computers can solve problems that are intractable for even the most powerful supercomputers. To learn more about the technology and potential applications, we take a closer look at Healthcare, where quantum computing is going to open up unprecedented possibilities for diagnostics, treatment, medical care and drug development. This event is for all who are interested in the next major technological revolution – from both healthcare and other industries.
Oct 21
–
,
2022
Uzwil (Switzerland)
Service & Sustainability Focus Day
Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.
Sep 28
–
,
2022
Leonding (Austria)
Austrian Service Champions Focus Day
Austria is the home of world-leading manufacturers which sell high-end products globally. But cutting-egde technology is not enough anymore. An excellent customer support, added-value services, and new digital solutions are imperative, too. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business.
Apr 13
–
,
2021
Online // Zurich
Swiss Service Champions Focus Day
In a high-wage country like Switzerland, OEMs are greatly challenged by competitors catching up technologically. So, an excellent customer support, added with new digital services, is vital. At this event, leading Swiss OEMs shared their journey to best-in-class service and how they leverage the service business.
May 9
–
May 10
,
2023
Hotel Bristol Berlin / Online
Service Leaders Summit 2023
ISLA’s 14th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
May 10
–
May 11
,
2022
Munich City Hilton / Online
Service Leaders Summit 2022
ISLA’s 13th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed once again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
Jun 15
–
Jun 22
,
2021
Online // Berlin & Dusseldorf
Service Leaders Summit Days 2021
The 2021 edition of ISLA’s annual conference went online and provided three sessions of three hours, each packed with industry insights, information and case studies, addressing how to deliver an excellent service to everyone and everywhere — during the pandemic and beyond.
Jul 21
–
,
2022
Online
Tech Talk with Sabina
In the first edition of her webinar series, Professor Sabina Jeschke gave a brief and an easy-to-understand overview about Quantum Computing. This technology brings vast processing power within the next few years. But what is this power good for? With her guests, Sabina talked about where Quantum Computing can be of use as from 2025.
Nov 23
–
,
2021
Online
Artificial Intelligence
It was an honor to have Professor Sabina Jeschke, former Member of the Management Board for Digitalization and Technology at Deutsche Bahn AG, as the keynote speaker of this webinar. She is second to none when it comes to talking about why and how AI is setting the stage for next generation service and maintenance.
Nov 10
–
,
2021
Online
Doing successful service in China
Attendees learned from the German manufacturers Heidelberg and KSB how non-Chinese manufacturers can differentiate themselves through aftersales service from their domestic competitors. An overview about the business environment for international manufacturers was given by Deloitte China.

Our members

Caterpillar
Gerhard Schubert
Applied Materials
Syncron
Tecan
CLAAS
Liebherr
Plasser & Theurer
GF Machining Solutions
Kramp
time:matters
Koenig & Bauer
Normet
Gorenje
Manitou Group
Dürr Group
Nordex
Philips
Agathon
Domino Printing
DMG MORI
Burckhardt Compression
HAVER & BOECKER
Carousel Logistics
KSB
Biesse
Jungheinrich
Wärtsilä
Heidelberg
Schindler
BOMAG
BHS Corrugated
Siemens Healthineers
Palfinger
Crown
STIHL
Komax
Hitachi Zosen Inova
KraussMaffei
thyssenkrupp Polysius
ATS
KARL STORZ
TK Elevator
Viessmann
Bystronic
RATIONAL
LEMKEN
Festo
GEA
Katoen Natie
Kverneland Group
Hellmann
Rosenbauer
ABB
Bühler
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