Service Leaders Summit 2024

A hybrid conference hosted at and streamed from Meliá Vienna
 Date:
June 18, 2024
–
June 19, 2024
 Date:
June 18, 2024
,
12:00 pm
–
4:30 pm
 Date:
 Location:
Hotel Meliá Vienna / Online
The Service Leaders Summit 2024 was ISLA’s 15th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it was a must-attend for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combined a face-to-face meeting with connecting to a global audience via the internet. For Information on speakers, presentations, pricing etc. please download the event pdf.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Date:
June 18, 2024
–
June 19, 2024
 Date:
June 18, 2024
,
12:00
–
16:30
 Date:
 Location:
Hotel Meliá Vienna / Online
The Service Leaders Summit 2024 was ISLA’s 15th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it was a must-attend for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combined a face-to-face meeting with connecting to a global audience via the internet. For Information on speakers, presentations, pricing etc. please download the event pdf.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Topics
 Speakers
 Participants
 Host
 Agenda
 Participating companies
 Presentations
 Presentations (for participants only)
 Activities
 Signup
 Past events of the same format
Contents

Circle Members / Attending Companies

Presenting companies

BHS Corrugated
BOMAG
Bühler
Burckhardt Compression
Bystronic
CLAAS
Deloitte
GF Machining Solutions
HOERBIGER
KSB
Metso
show all

Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
Ut officiis voluptatum voluptas facere possimus odio ullam magnam. Beatae esse fugit. A ea itaque ullam libero ratione atque sapiente. Natus distinctio deleniti pariatur reprehenderit laboriosam sit. Nobis error facere est omnis di
Rail
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Speakers

Participants

Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Angela Brennan
Angela Brennan
Warranty & Service Process Manager UK
CLAAS
Dr. Björn Bringmann
Dr. Björn Bringmann
Managing Director & Lead AI Institute
Deloitte
Rainer Dübi
Rainer Dübi
President Services Division
Burckhardt Compression
Antonio Faccio
Antonio Faccio
Head of Sales & Service and Member of Divisional Management
GF Machining Solutions
Tommy Gilsenan
Tommy Gilsenan
Global Vice President After Sales
Bystronic
Rashmi Kasat
Rashmi Kasat
Vice President Equipment Performance
Metso
Dr. Dirk Kollmar
Dr. Dirk Kollmar
Vice President Service Operations
KSB SupremeServ
Dr. Georgios Loukmidis
Dr. Georgios Loukmidis
Senior Vice President and Head of Service Operations
HOERBIGER
Dietmar Metz
Dietmar Metz
Head of Smart Services and Knowledge Management
BOMAG
Michal Pierzchalski
Michal Pierzchalski
Head of Product Management, Digital Products & Services (DPS)
Burckhardt Compression
Peter Rudzio
Peter Rudzio
Vice President After Sales Products
CLAAS
Michael Uebelhart
Michael Uebelhart
Manager Global Product Management Services
Bystronic
Maphrida Wehrli
Maphrida Wehrli
Global OPEX Manager Field Service
Bühler
Markus Winkler
Markus Winkler
Head of BU Lifecycle, and Member of Group Executive Committee
BHS Corrugated
Dr. Vasyl Khymenets
Dr. Vasyl Khymenets
Ambassador to Austria
Ministry of Foreign Affairs of Ukraine
Sergii Kulyk
Sergii Kulyk
Managing Director Deloitte Ukraine
Deloitte
Cooperation partner

The Service Leaders Summit 2024 is sponsored by Deloitte. Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Legal advisory services in Germany are provided by Deloitte Legal. Deloitte professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approximately 457,000 people worldwide make an impact that matters at www.deloitte.com/de.

Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
Agathon
,
Applied Materials
,
Atlas Copco
,
ATS
,
BHS Corrugated
,
BOMAG
,
Bühler
,
Burckhardt Compression
,
Bystronic
,
Caterpillar
,
CLAAS
,
ClearOps
,
Crown
,
Deloitte
,
empolis
,
EOS
,
Festo
,
Genpact
,
GF Machining Solutions
,
Harro Höfliger
,
HAVER & BOECKER
,
Heidelberg
,
HEKUMA
,
Hitachi Zosen Inova
,
HOERBIGER
,
Jungheinrich
,
KSB
,
Liebherr
,
LPR
,
MAN Energy Solutions
,
Manitou Group
,
Metso
,
Normet
,
Palfinger
,
PENTAX Medical
,
Philips
,
PTC
,
RATIONAL
,
Rosenbauer
,
Siemens Gamesa
,
Siemens Healthineers
,
TGW
,
Viessmann
,
Voith
,
and others
,

Presentations

GF Machining Solutions
–
Antonio Faccio
How to ensure maximum uptime and productivity in the future when service technicians become the bottleneck — HR and technology-driven approaches underpinned by change management
HOERBIGER
–
Dr. Georgios Loukmidis
Delight your customers with delivery performance — Streamlining a diverse network of over 40 service locations globally
HOERBIGER
–
Dr. Georgios Loukmidis
Delight your customers with delivery performance — Streamlining a diverse network of over 40 service locations globally (Recording)
Bühler
–
Maphrida Wehrli
Diver-si-ty: It’s easy as 1, 2, 3
Bühler
–
Maphrida Wehrli
Diver-si-ty: It’s easy as 1, 2, 3 (Recording)
Deloitte
–
Dr. Björn Bringmann
Mastering the AI journey from vision to value
Deloitte
–
Dr. Björn Bringmann
Mastering the AI journey from vision to value (Recording)
KSB
–
Dr. Dirk Kollmar
Identify your installed base for active service marketing and implement a digital twin for information required in service
Burckhardt Compression
–
Rainer Dübi
Michal Pierzchalski
From bits to bolts — Industrial Metaverse enhancing service excellence
Burckhardt Compression
–
Rainer Dübi
Michal Pierzchalski
From bits to bolts — Industrial Metaverse enhancing service excellence (Recording)
BOMAG
–
Dietmar Metz
Agile, modular, scalable — Creating digital solutions offering continuous customer value and enabling our uptime people to support customer operations
CLAAS
–
Peter Rudzio
Angela Brennan
Making sure that the customer journey leads to satisfaction — Implementation of proactive service and seamless process support in a heterogeneous network of service partners
CLAAS
–
Peter Rudzio
Angela Brennan
Making sure that the customer journey leads to satisfaction — Implementation of proactive service and seamless process support in a heterogeneous network of service partners (Recording)
Bystronic
–
Tommy Gilsenan
Unlocking success — With the right people and a service strategy based on focus, consistency, alignment, standardization, and execution
Bystronic
–
Tommy Gilsenan
Unlocking success — With the right people and a service strategy based on focus, consistency, alignment, standardization, and execution (Recording)
BHS Corrugated
–
Markus Winkler
From maintenance to productivity — How full-service business models can become a win-win for OEM and customers
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Activities

Read more

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS
Jun 11
–
,
2024
Niederönz (Switzerland)
How best to enable the alignment and integration of local and global market support?
This meeting on the topic of “How best to enable the alignment and integration of local and global market support?” was members-only. It was hosted by Bystronic. Manufacturing laser cutting systems and press brakes with innovative automation, software, and service solutions, Bystronic is a globally leading technology company in sheet metal processing
Mar 13
–
,
2024
Weiherhammer (Germany)
Documentation and knowledge management
This members-only meeting was on the topic of “Technical documentation and knowledge management in customer service.” The meeting was hosted by BHS Corrugated. The company is a global supplier of mechanical engineering, plant engineering, Lifecycle service and digital solutions for the complex requirements of the corrugated board industry.
Feb 28
–
,
2024
Berlin
Accounting of digital services
This meeting on the topic of “Invoicing and accounting of purely digital services” was members-only. It was hosted by Burckhardt Compression, a leading global manufacturer of reciprocating compressors for the oil, gas, and chemical industries as well as other areas in which gases need to be compressed.
Feb 20
–
,
2024
Lengau (Upper Austria)
NextGen meeting on Digital Service Delivery
ISLA’s NextGen Service Leaders started into 2024 with a face-a-face meeting on Digital Service delivery. The event was hosted by Palfinger at its PALFINGER World in Lengau (Upper Austria). Palfinger is an international technology and mechanical engineering company and the world’s leading producer and provider of innovative crane and lifting solutions.
Sep 12
–
Sep 12
,
2023
Garching near Munich
Opportunities of Quantum Computing in the Healthcare Industry and beyond
Quantum computers can solve problems that are intractable for even the most powerful supercomputers. To learn more about the technology and potential applications, we take a closer look at Healthcare, where quantum computing is going to open up unprecedented possibilities for diagnostics, treatment, medical care and drug development. This event is for all who are interested in the next major technological revolution – from both healthcare and other industries.
Oct 21
–
,
2022
Uzwil (Switzerland)
Service & Sustainability Focus Day
Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.
Sep 28
–
,
2022
Leonding (Austria)
Austrian Service Champions Focus Day
Austria is the home of world-leading manufacturers which sell high-end products globally. But cutting-egde technology is not enough anymore. An excellent customer support, added-value services, and new digital solutions are imperative, too. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business.
Apr 13
–
,
2021
Online // Zurich
Swiss Service Champions Focus Day
In a high-wage country like Switzerland, OEMs are greatly challenged by competitors catching up technologically. So, an excellent customer support, added with new digital services, is vital. At this event, leading Swiss OEMs shared their journey to best-in-class service and how they leverage the service business.
May 9
–
May 10
,
2023
Hotel Bristol Berlin / Online
Service Leaders Summit 2023
ISLA’s 14th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
May 10
–
May 11
,
2022
Munich City Hilton / Online
Service Leaders Summit 2022
ISLA’s 13th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed once again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
Jun 15
–
Jun 22
,
2021
Online // Berlin & Dusseldorf
Service Leaders Summit Days 2021
The 2021 edition of ISLA’s annual conference went online and provided three sessions of three hours, each packed with industry insights, information and case studies, addressing how to deliver an excellent service to everyone and everywhere — during the pandemic and beyond.
Jul 21
–
,
2022
Online
Tech Talk with Sabina
In the first edition of her webinar series, Professor Sabina Jeschke gave a brief and an easy-to-understand overview about Quantum Computing. This technology brings vast processing power within the next few years. But what is this power good for? With her guests, Sabina talked about where Quantum Computing can be of use as from 2025.
Nov 23
–
,
2021
Online
Artificial Intelligence
It was an honor to have Professor Sabina Jeschke, former Member of the Management Board for Digitalization and Technology at Deutsche Bahn AG, as the keynote speaker of this webinar. She is second to none when it comes to talking about why and how AI is setting the stage for next generation service and maintenance.
Nov 10
–
,
2021
Online
Doing successful service in China
Attendees learned from the German manufacturers Heidelberg and KSB how non-Chinese manufacturers can differentiate themselves through aftersales service from their domestic competitors. An overview about the business environment for international manufacturers was given by Deloitte China.

Our members

Applied Materials
Hitachi Zosen Inova
Koenig & Bauer
BOMAG
thyssenkrupp Polysius
Agathon
Gerhard Schubert
Kverneland Group
Domino Printing
CLAAS
Festo
Schindler
time:matters
Plasser & Theurer
KSB
Rosenbauer
Katoen Natie
Hellmann
Gorenje
Crown
Liebherr
TK Elevator
LEMKEN
Burckhardt Compression
Normet
Bystronic
KARL STORZ
BHS Corrugated
RATIONAL
Manitou Group
HAVER & BOECKER
Jungheinrich
STIHL
Dürr Group
Siemens Gamesa
Carousel Logistics
Palfinger
Tecan
Philips
ABB
DMG MORI
Siemens Healthineers
PTC
Wärtsilä
Komax
Syncron
Caterpillar
KraussMaffei
Bühler
Heidelberg
Kramp
Viessmann
ATS
Biesse
Nordex
GEA
GF Machining Solutions
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