Service Leaders Summit 2024

A hybrid conference hosted at and streamed from Meliá Vienna
 Date:
June 18, 2024
June 19, 2024
 Date:
June 18, 2024
,
12:00 pm
4:30 pm
 Date:
 Location:
Hotel Meliá Vienna / Online
The Service Leaders Summit 2024 was ISLA’s 15th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it was a must-attend for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combined a face-to-face meeting with connecting to a global audience via the internet. For Information on speakers, presentations, pricing etc. please download the event pdf.

Circle Members / Attending Companies

Presenting companies

BHS Corrugated
BOMAG
Bühler
Burckhardt Compression
Bystronic
CLAAS
Deloitte
GF Machining Solutions
HOERBIGER
KSB
Metso
show all

Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Angela Brennan
Angela Brennan
Warranty & Service Process Manager UK
CLAAS
Dr. Björn Bringmann
Dr. Björn Bringmann
Managing Director & Lead AI Institute
Deloitte
Rainer Dübi
Rainer Dübi
President Services Division
Burckhardt Compression
Antonio Faccio
Antonio Faccio
Head of Sales & Service and Member of Divisional Management
GF Machining Solutions
Tommy Gilsenan
Tommy Gilsenan
Global Vice President After Sales
Bystronic
Rashmi Kasat
Rashmi Kasat
Vice President Equipment Performance
Metso
Dr. Dirk Kollmar
Dr. Dirk Kollmar
Vice President Service Operations
KSB SupremeServ
Dr. Georgios Loukmidis
Dr. Georgios Loukmidis
Senior Vice President and Head of Service Operations
HOERBIGER
Dietmar Metz
Dietmar Metz
Head of Smart Services and Knowledge Management
BOMAG
Michal Pierzchalski
Michal Pierzchalski
Head of Product Management, Digital Products & Services (DPS)
Burckhardt Compression
Peter Rudzio
Peter Rudzio
Vice President After Sales Products
CLAAS
Michael Uebelhart
Michael Uebelhart
Manager Global Product Management Services
Bystronic
Maphrida Wehrli
Maphrida Wehrli
Global OPEX Manager Field Service
Bühler
Markus Winkler
Markus Winkler
Head of BU Lifecycle, and Member of Group Executive Committee
BHS Corrugated
Dr. Vasyl Khymenets
Dr. Vasyl Khymenets
Ambassador to Austria
Ministry of Foreign Affairs of Ukraine
Sergii Kulyk
Sergii Kulyk
Managing Director Deloitte Ukraine
Deloitte
Cooperation partner

The Service Leaders Summit 2024 is sponsored by Deloitte. Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Legal advisory services in Germany are provided by Deloitte Legal. Deloitte professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approximately 457,000 people worldwide make an impact that matters at www.deloitte.com/de.

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Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
Agathon
,
Applied Materials
,
Atlas Copco
,
ATS
,
BHS Corrugated
,
BOMAG
,
Bühler
,
Burckhardt Compression
,
Bystronic
,
Caterpillar
,
CLAAS
,
ClearOps
,
Crown
,
Deloitte
,
empolis
,
EOS
,
Festo
,
Genpact
,
GF Machining Solutions
,
Harro Höfliger
,
HAVER & BOECKER
,
Heidelberg
,
HEKUMA
,
Hitachi Zosen Inova
,
HOERBIGER
,
Jungheinrich
,
KSB
,
Liebherr
,
LPR
,
MAN Energy Solutions
,
Manitou Group
,
Metso
,
Normet
,
Palfinger
,
PENTAX Medical
,
Philips
,
PTC
,
RATIONAL
,
Rosenbauer
,
Siemens Gamesa
,
Siemens Healthineers
,
TGW
,
Viessmann
,
Voith
,
and others
,

Presentations

GF Machining Solutions
Antonio Faccio
How to ensure maximum uptime and productivity in the future when service technicians become the bottleneck — HR and technology-driven approaches underpinned by change management
HOERBIGER
Dr. Georgios Loukmidis
Delight your customers with delivery performance — Streamlining a diverse network of over 40 service locations globally
HOERBIGER
Dr. Georgios Loukmidis
Delight your customers with delivery performance — Streamlining a diverse network of over 40 service locations globally (Recording)
Bühler
Maphrida Wehrli
Diver-si-ty: It’s easy as 1, 2, 3
Bühler
Maphrida Wehrli
Diver-si-ty: It’s easy as 1, 2, 3 (Recording)
Deloitte
Dr. Björn Bringmann
Mastering the AI journey from vision to value
Deloitte
Dr. Björn Bringmann
Mastering the AI journey from vision to value (Recording)
KSB
Dr. Dirk Kollmar
Identify your installed base for active service marketing and implement a digital twin for information required in service
KSB
Dr. Dirk Kollmar
Identify your installed base for active service marketing and implement a digital twin for information required in service (Recording)
Burckhardt Compression
Rainer Dübi
Michal Pierzchalski
From bits to bolts — Industrial Metaverse enhancing service excellence
Burckhardt Compression
Rainer Dübi
Michal Pierzchalski
From bits to bolts — Industrial Metaverse enhancing service excellence (Recording)
BOMAG
Dietmar Metz
Agile, modular, scalable — Creating digital solutions offering continuous customer value and enabling our uptime people to support customer operations
CLAAS
Peter Rudzio
Angela Brennan
Making sure that the customer journey leads to satisfaction — Implementation of proactive service and seamless process support in a heterogeneous network of service partners
CLAAS
Peter Rudzio
Angela Brennan
Making sure that the customer journey leads to satisfaction — Implementation of proactive service and seamless process support in a heterogeneous network of service partners (Recording)
Bystronic
Tommy Gilsenan
Unlocking success — With the right people and a service strategy based on focus, consistency, alignment, standardization, and execution
Bystronic
Tommy Gilsenan
Unlocking success — With the right people and a service strategy based on focus, consistency, alignment, standardization, and execution (Recording)
BHS Corrugated
Markus Winkler
From maintenance to productivity — How full-service business models can become a win-win for OEM and customers
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

Palfinger
Burckhardt Compression
Dürr Group
BOMAG
CLAAS
TGW
Liebherr
Heidelberg
LEMKEN
Carousel Logistics
Domino Printing
KARL STORZ
thyssenkrupp Polysius
Hellmann
Kanadevia Inova
Siemens Gamesa
TK Elevator
Kverneland Group
PTC
GF Machining Solutions
KSB
ATS
Viessmann
Siemens Healthineers
Syncron
Wärtsilä
Bystronic
DMG MORI
Kramp
Agathon
Jungheinrich
Tecan
Katoen Natie
Caterpillar
Gorenje
Nordex
Crown
KraussMaffei
RATIONAL
Biesse
ABB
Schindler
Koenig & Bauer
time:matters
HAVER & BOECKER
Festo
Applied Materials
Plasser & Theurer
Gerhard Schubert
BHS Corrugated
Normet
Bucher Emhart Glass
Rosenbauer
GEA
Bühler
STIHL
Philips
Manitou Group