Service Leaders Summit 2025

A hybrid conference hosted at and streamed from Hyatt Regency Dusseldorf
 Date:
June 3, 2025
June 4, 2025
 Date:
June 3, 2025
,
12:00 pm
4:30 pm
 Date:
 Location:
Hyatt Regency Dusseldorf / Online
The Service Leaders Summit 2025 is ISLA’s 16th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it was a must-attend for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combines a face-to-face meeting with connecting to a global audience via the internet.

Circle Members / Attending Companies

Presenting companies

BOBST
Deloitte
Hisense Europe
Iveco Group
Metso
QIAGEN
thyssenkrupp Polysius
TK Elevator
TRUMPF
Viessmann Climate Solutions
show all

Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Nico Rosberg
Nico Rosberg
Jungheinrich brand ambassador and 2016 Formula 1 World Champion who embarked on a career as venture capital and sustainability entrepreneur
Ünal Aytan
Ünal Aytan
Director Distribution Operations
BOBST
Marco Baffoni
Marco Baffoni
Vice President & Global Head of Customer Service Business Unit Truck
Iveco Group
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Dr. Jörg Brandstädter
Dr. Jörg Brandstädter
Vice President & Head of Global Service Excellence
QIAGEN
Sarah Chen
Sarah Chen
Head of Business Control Customer Care and Service
Hisense Europe
Marc Eckerhall
Marc Eckerhall
Executive Director Services & Aftermarket
Viessmann Climate Solutions
Attila Gerzsei
Attila Gerzsei
Group Customer Service Director
Hisense Europe
Rashmi Kasat
Rashmi Kasat
Vice President Equipment Performance
Metso
Bernd Kripzak
Bernd Kripzak
Head of Operating Unit Service
thyssenkrupp Polysius
Stefanie Kroner
Stefanie Kroner
Head of Digital Sales Channels
QIAGEN
Jay Latimer
Jay Latimer
Business Process Manager Global Service Center
TRUMPF
Simon Latus
Simon Latus
Senior Manager Global Service Transformation
TK Elevator
Dr. Jürgen Sandau
Dr. Jürgen Sandau
Partner, Head of Supply Chain Network Operations
Deloitte
Cooperation partner

The Service Leaders Summit 2025 is sponsored by Deloitte. Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Legal advisory services in Germany are provided by Deloitte Legal. Deloitte professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approximately 457,000 people worldwide make an impact that matters at www.deloitte.com/de.

Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
ATS
,
B. Braun
,
BHS Corrugated
,
BOBST
,
BOMAG
,
Bühler
,
Burckhardt Compression
,
Bystronic
,
CLAAS
,
DANX Carousel
,
Deloitte
,
Domino Printing
,
Dürr Group
,
Empolis
,
EOS
,
Festo
,
Genpact
,
Gerhard Schubert
,
GF Machining Solutions
,
Gorenje
,
Harro Höfliger
,
Heidelberg
,
Iveco Group
,
Jungheinrich
,
Kanadevia Inova
,
Katoen Natie
,
Körber Pharma
,
KSB
,
Liebherr
,
MAN Energy Solutions
,
Manitou Group
,
Manitowoc
,
Metso
,
Neovia Logistics
,
Palfinger
,
PENTAX Medical
,
Philips
,
PTC
,
QIAGEN
,
RATIONAL
,
Rosenbauer
,
Schindler
,
Siemens Healthineers
,
Syncron
,
TGW
,
thyssenkrupp Polysius
,
time:matters
,
TK Elevator
,
TRUMPF
,
Viessmann Climate Solutions
,
and others
,

Presentations

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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

Applied Materials
Jungheinrich
CLAAS
Rosenbauer
Biesse
Festo
GEA
Heidelberg
time:matters
Viessmann Climate Solutions
KSB
Dürr Group
Nordex
Kverneland Group
Bucher Emhart Glass
Kanadevia Inova
Schindler
Palfinger
GF Machining Solutions
thyssenkrupp Polysius
Koenig & Bauer
Tecan
Normet
Domino Printing
Siemens Healthineers
Liebherr
Katoen Natie
Plasser & Theurer
Hellmann
HAVER & BOECKER
KraussMaffei
Wärtsilä
Bystronic
ABB
BHS Corrugated
ATS
Philips
Burckhardt Compression
BOMAG
Carousel Logistics
TK Elevator
QIAGEN
RATIONAL
Bühler
STIHL
Manitou Group
Crown
TGW
Gerhard Schubert
Siemens Gamesa
PTC
Gorenje
Caterpillar
Aesculap
KARL STORZ
DMG MORI
Syncron
LEMKEN