Service Leaders Summit 2025

A hybrid conference hosted at and streamed from Hyatt Regency Dusseldorf
 Date:
June 3, 2025
June 4, 2025
 Date:
June 3, 2025
,
12:00 pm
4:30 pm
 Date:
 Location:
Hyatt Regency Dusseldorf / Online
The Service Leaders Summit 2025 is ISLA’s 16th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it was a must-attend for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combines a face-to-face meeting with connecting to a global audience via the internet.

Circle Members / Attending Companies

Presenting companies

BOBST
Deloitte
Hisense Europe
Iveco Group
Metso
QIAGEN
thyssenkrupp Polysius
TK Elevator
TRUMPF
Viessmann Climate Solutions
show all

Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Nico Rosberg
Nico Rosberg
Jungheinrich brand ambassador and 2016 Formula 1 World Champion who embarked on a career as venture capital and sustainability entrepreneur
Ünal Aytan
Ünal Aytan
Director Distribution Operations
BOBST
Marco Baffoni
Marco Baffoni
Vice President & Global Head of Customer Service Business Unit Truck
Iveco Group
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Dr. Jörg Brandstädter
Dr. Jörg Brandstädter
Vice President & Head of Global Service Excellence
QIAGEN
Sarah Chen
Sarah Chen
Head of Business Control Customer Care and Service
Hisense Europe
Marc Eckerhall
Marc Eckerhall
Executive Director Services & Aftermarket
Viessmann Climate Solutions
Attila Gerzsei
Attila Gerzsei
Group Customer Service Director
Hisense Europe
Rashmi Kasat
Rashmi Kasat
Vice President Equipment Performance
Metso
Bernd Kripzak
Bernd Kripzak
Head of Operating Unit Service
thyssenkrupp Polysius
Stefanie Kroner
Stefanie Kroner
Head of Digital Sales Channels
QIAGEN
Jay Latimer
Jay Latimer
Business Process Manager Global Service Center
TRUMPF
Simon Latus
Simon Latus
Senior Manager Global Service Transformation
TK Elevator
Dr. Jürgen Sandau
Dr. Jürgen Sandau
Partner, Head of Supply Chain Network Operations
Deloitte
Cooperation partner

The Service Leaders Summit 2025 is sponsored by Deloitte. Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Legal advisory services in Germany are provided by Deloitte Legal. Deloitte professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approximately 457,000 people worldwide make an impact that matters at www.deloitte.com/de.

Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
ATS
,
B. Braun
,
BHS Corrugated
,
BOBST
,
BOMAG
,
Bühler
,
Burckhardt Compression
,
Bystronic
,
CLAAS
,
DANX Carousel
,
Deloitte
,
Domino Printing
,
Dürr Group
,
Empolis
,
EOS
,
Festo
,
Genpact
,
Gerhard Schubert
,
GF Machining Solutions
,
Gorenje
,
Harro Höfliger
,
Heidelberg
,
Iveco Group
,
Jungheinrich
,
Kanadevia Inova
,
Katoen Natie
,
Körber Pharma
,
KSB
,
Liebherr
,
MAN Energy Solutions
,
Manitou Group
,
Manitowoc
,
Metso
,
Neovia Logistics
,
Palfinger
,
PENTAX Medical
,
Philips
,
PTC
,
QIAGEN
,
RATIONAL
,
Rosenbauer
,
Schindler
,
Siemens Healthineers
,
Syncron
,
TGW
,
thyssenkrupp Polysius
,
time:matters
,
TK Elevator
,
TRUMPF
,
Viessmann Climate Solutions
,
and others
,

Presentations

Viessmann Climate Solutions
Marc Eckerhall
How much before is Aftermarket?
Viessmann Climate Solutions
Marc Eckerhall
How much before is Aftermarket? (Recording)
Iveco Group
Marco Baffoni
Customer Centricity — Leverage technology in service and digitalization in process to ensure uptime in a shifting automotive workshop environment
Iveco Group
Marco Baffoni
Customer Centricity — Leverage technology in service and digitalization in process to ensure uptime in a shifting automotive workshop environment (Recording)
thyssenkrupp Polysius
Bernd Kripzak
Boost4Service — Making service a growth engine in a highly challenging market by doubling order intake
BOBST
Ünal Aytan
Contributing to customers’ performance and success with a new level of parts supply chain excellence and performance as its best
TRUMPF
Jay Latimer
Enhancing the service process with digital tools for both customers and technicians
TRUMPF
Jay Latimer
Enhancing the service process with digital tools for both customers and technicians (Recording)
QIAGEN
Dr. Jörg Brandstädter
Stefanie Kroner
Redefine service from the ground up — A multi-year transformation driven by executive support and powered by digitization and AI
QIAGEN
Dr. Jörg Brandstädter
Stefanie Kroner
Redefine service from the ground up — A multi-year transformation driven by executive support and powered by digitization and AI (Recording)
Hisense Europe
Attila Gerzsei
Sarah Chen
From Service to Care — Managing the transformation while adapting to double-digit growth in product sales and facing human resource challenges
Hisense Europe
Attila Gerzsei
Sarah Chen
From Service to Care — Managing the transformation while adapting to double-digit growth in product sales and facing human resource challenges (Recording)
TK Elevator
Simon Latus
Any Brand, Any Place, Any Time — Reframing multi-vendor maintenance as Universal Service
TK Elevator
Simon Latus
Any Brand, Any Place, Any Time — Reframing multi-vendor maintenance as Universal Service (Recording)
Metso
Rashmi Kasat
Driving sustainability and growth through digitalization
Metso
Rashmi Kasat
Driving sustainability and growth through digitalization (Recording)
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

time:matters
Gorenje
Domino Printing
Crown
Jungheinrich
Siemens Gamesa
Caterpillar
Palfinger
Kverneland Group
Katoen Natie
Viessmann Climate Solutions
RATIONAL
PTC
ATS
thyssenkrupp Polysius
Aesculap
DMG MORI
KraussMaffei
Schindler
TGW
Normet
Festo
Kanadevia Inova
Applied Materials
TK Elevator
Plasser & Theurer
Manitou Group
Dürr Group
Philips
KSB
BOMAG
Hellmann
Bystronic
QIAGEN
STIHL
Burckhardt Compression
GEA
Nordex
Koenig & Bauer
Biesse
Heidelberg
ABB
Tecan
GF Machining Solutions
Rosenbauer
Wärtsilä
Bucher Emhart Glass
CLAAS
BHS Corrugated
KARL STORZ
Bühler
Liebherr
Siemens Healthineers
LEMKEN
Gerhard Schubert
HAVER & BOECKER
Syncron
Carousel Logistics