Service Leaders Summit 2026

A hybrid conference hosted at and streamed from JW Marriott Hotel Frankfurt
 Date:
June 16, 2026
–
June 17, 2026
 Date:
June 16, 2026
,
12:00 pm
–
4:30 pm
 Date:
 Location:
JW Marriott Frankfurt / Online
The Service Leaders Summit 2026 marked ISLA’s 17th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it was a must-attend event for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combined a face-to-face meeting with connecting to a global audience via the internet. All seats for on-site participation at the JW Marriott Hotel Frankfurt were fully booked.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Date:
June 16, 2026
–
June 17, 2026
 Date:
June 16, 2026
,
12:00
–
16:30
 Date:
 Location:
JW Marriott Frankfurt / Online
The Service Leaders Summit 2026 marked ISLA’s 17th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it was a must-attend event for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combined a face-to-face meeting with connecting to a global audience via the internet. All seats for on-site participation at the JW Marriott Hotel Frankfurt were fully booked.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Topics
 Speakers
 Participants
 Host
 Agenda
 Participating companies
 Presentations
 Presentations (for participants only)
 Activities
 Signup
 Past events of the same format
Contents

Circle Participants / Attending Companies

Presenting companies

AGCO
Domino Printing Sciences
GEA
Gerhard Schubert
GLORY
KSB
Liebherr
Monitor Deloitte
TK Elevator
United Machining
and others
show all

Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
Voluptas dolores aliquid voluptatem velit molestiae dolor odit totam. Quia quisquam debitis. Suscipit quasi tempora quis. Culpa veritatis veritatis. Recusandae voluptas molestias nam
Supply Chain Management
Illo eum aut sapiente fuga labore dolore optio delectus dolore. Ut est officiis. Officiis voluptatum itaque nobis fugiat illo sit iusto. Dolores voluptatem consequuntur sit et dolores quaerat et ad id. Minima sint deserunt dicta earum in
After Sales Service
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Procurement
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Automotive
Nihil sed vero eaque aliquid et neque impedit. Sed id a natus voluptas tenetur et. Voluptas ullam rerum ut consectetur veritatis non et doloribus neque. Fugiat autem minima autem facilis e
Obsolescence Management
Veniam maiores suscipit ut aut ab ex est itaque. Saepe odit aut molestiae sint qui facilis officia quis. Vero quidem ut deleniti illo excepturi tenetur ipsum id maxime. Minus quas ea quae aut cum odit cupiditate. Delectus dolorem numquam cupiditate architec
Lifecycle Management
Ut officiis voluptatum voluptas facere possimus odio ullam magnam. Beatae esse fugit. A ea itaque ullam libero ratione atque sapiente. Natus distinctio deleniti pariatur reprehenderit laboriosam sit. Nobis error facere est omnis di
Rail
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Speakers

Participants

María José Aguado
María José Aguado
Global Service Supply Chain Director
GLORY
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Stéphane Cru
Stéphane Cru
Head of Business Unit Customer Care
United Machining
Dr. Jiva Dimitrova-Micha
Dr. Jiva Dimitrova-Micha
Lead Partner Strategy & Transformation Industrial Equipment
Deloitte
Umut Ersoy
Umut Ersoy
Service Business Development Manager
GEA
Uwe Galm
Uwe Galm
Director Customer Services
Gerhard Schubert
Sonja Hirschmann
Sonja Hirschmann
Lifecycle Product Manager
Gerhard Schubert
Erick Jorgenson
Erick Jorgenson
Head of Channel Service & Operational Excellence
Domino Printing Sciences
Ivo Kuschan
Ivo Kuschan
Senior Manager Global Product Support Tractors
AGCO
Tilmann Seidel
Tilmann Seidel
Vice President and Head of Customer Services Productline Neumag
Barmag
Falk Seidenfaden
Falk Seidenfaden
President KSB SupremeServ
KSB
Ivo Siebers
Ivo Siebers
Senior Vice President Global Logistics
TK Elevator
Jörg Ströbele
Jörg Ströbele
Managing Director Logistics
Liebherr
Gregor Tirard
Gregor Tirard
Head of Business Development Customer Care
United Machining
Sebastian Kienle
Sebastian Kienle
Triathlete, three-time European champion, and winner of the IRONMAN World Championship Hawaii
Cooperation partner

The Service Leaders Summit 2026 is supported by Deloitte. Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Legal advisory services in Germany are provided by Deloitte Legal. Deloitte professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approx. 460,000 people worldwide work together every day to make an impact that matters at www.deloitte.com/de

Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
Acrelec
,
AGCO
,
Ali Group
,
Barmag
,
BEUMER Group
,
BHS Corrugated
,
Bühler
,
Burckhardt Compression
,
Bystronic
,
Caterpillar
,
CLAAS
,
Crown
,
Danfoss
,
DANX Carousel
,
Deloitte
,
Domino Printing Sciences
,
Eberspächer
,
Empolis
,
EOS
,
FH OÖ University of Applied Sciences Upper Austria
,
GEA
,
Genpact
,
Gerhard Schubert
,
GLORY
,
Gorenje
,
Harro Höfliger
,
HAVER & BOECKER
,
Heidelberg
,
Hellmann
,
Hitachi Energy
,
Jungheinrich
,
Kanadevia Inova
,
Kärcher
,
KARL STORZ
,
Katoen Natie
,
Kiel University
,
Körber Pharma
,
KSB
,
Lely
,
Liebherr
,
LPR
,
Manitou Group
,
Palfinger
,
PTC
,
RATIONAL
,
Rieter
,
Schindler
,
Siemens Energy
,
Siemens Healthineers
,
Syncron
,
Tecan
,
TGW Logistics
,
thyssenkrupp Polysius
,
time:matters
,
TK Elevator
,
United Machining
,
Uplift Ventures
,
Viessmann Climate Solutions
,
Voith
,
Wärtsilä
,
ZEISS
,
and others
,

Presentations

TK Elevator
–
Ivo Siebers
The end of stability? — What recent years of global turbulence and current megatrends teach us, and how to build resilience and drive growth in the service business
TK Elevator
–
Ivo Siebers
The end of stability? — What recent years of global turbulence and current megatrends teach us, and how to build resilience and drive growth in the service business (Recording)
Liebherr
–
Jörg Ströbele
Global service parts logistics — Strategy, network design, and continental warehouse development
Liebherr
–
Jörg Ströbele
Global service parts logistics — Strategy, network design, and continental warehouse development (Recording)
GLORY
–
María José Aguado
Managing the parts supply chain in a VUCA environment
GLORY
–
María José Aguado
Managing the parts supply chain in a VUCA environment (Recording)
Domino Printing Sciences
–
Erick Jorgenson
From products to outcomes — Building customer continuity in a digital world
Domino Printing Sciences
–
Erick Jorgenson
From products to outcomes — Building customer continuity in a digital world (Recording)
Gerhard Schubert
–
Uwe Galm
Sonja Hirschmann
Service as an increasing value driver in a mid-sized company — Cultural and digital transformation
Gerhard Schubert
–
Uwe Galm
Sonja Hirschmann
Service as an increasing value driver in a mid-sized company — Cultural and digital transformation (Recording)
AGCO
–
Ivo Kuschan
Breaking the silos in today’s complex organizations — What if your technical support and field service knew it all? (Recording)
United Machining
–
Stéphane Cru
Gregor Tirard
Enhancing customer service and troubleshooting with AI-powered diagnostics, and unlocking advanced machine features with RFID-tagged consumables
United Machining
–
Stéphane Cru
Gregor Tirard
Enhancing customer service and troubleshooting with AI-powered diagnostics, and unlocking advanced machine features with RFID-tagged consumables (Recording)
KSB
–
Falk Seidenfaden
Elevating service sales excellence across sales teams and field technicians with AI-powered training
KSB
–
Falk Seidenfaden
Elevating service sales excellence across sales teams and field technicians with AI-powered training (Recording)
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Activities

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Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS
Nov 20
–
,
2025
Markt Schwaben (Munich)
Consultative Selling of Advanced Digital Services
This members-only meeting will focus on how advanced digital and AI-driven solutions can be positioned as premium offerings, successfully sold, and turned into new revenue streams. It will be hosted by Körber Pharma Inspection. The company produces high-performance machines with state-of-the-art inspection technology for the most demanding requirements in the pharmaceutical and biotech industry.
Nov 6
–
,
2025
Landsberg am Lech
NextGen meeting on Service Partner Management
NextGen Service Leaders is ISLA’s platform dedicated to managers who are younger than 40 years and enthusiastic about service and leadership. This NextGen face-to-face meeting was kindly hosted by RATIONAL, a global leader in professional cooking systems such as combi-steamers and multifunctional cooking appliances for commercial kitchens in foodservice, hospitality, and catering sectors.
Sep 24
–
,
2025
Marchtrenk (Austria)
Obsolescence Management
At this members-only meeting on “Obsolescence Management” the participants discussed how manufacturing companies can manage the growing risks of parts, software, and supplier obsolescence. It was kindy hosted by TGW Logistics. The company is a leading global provider of automated warehouse and intralogistics solutions, serving industries such as fashion, grocery, industrial, and consumer goods.
Apr 10
–
,
2025
Uzwil, SG (Switzerland)
NextGen meeting on Transactional Services & Sustainability
NextGen Service Leaders is ISLA’s platform dedicated to managers who are younger than 40 years and enthusiastic about service and leadership. This NextGen face-to-face meeting was kindly hosted by Bühler. The Swiss company is a leading global provider of processing technologies and services for the food, feed, and advanced materials industries.
Sep 9
–
Sep 10
,
2026
Port House Antwerp (Day 1) and Katoen Natie Burcht Singelberg in Kallo (Day 2)
Logistics & Service Supply Chain Days
With this event, ISLA brought together service and logistics experts from OEMs across diverse industries to explore current trends, key challenges, emerging opportunities, and promising solutions. It was co-organized with and hosted by Katoen Natie at one of its major sites in the heart of the Port of Antwerp-Bruges.
Sep 3
–
,
2024
Málaga (Spain)
Growing Services Meeting
Manufacturers can significantly enhance their service revenues and profits by unleashing the full potential of their installed base. To discuss how and identify the levers to increase aftermarket lifetime value, Caterpillar was hosting a meeting at the company’s Demonstration and Learning Center in Málaga (MDLC) in Southern Spain. Attendance was free of charge, but since the host provided insight into its product and service strategy, access was only possible for managers from companies which do not compete with Caterpillar in any of its businesses.
Sep 12
–
Sep 12
,
2023
Garching near Munich
Opportunities of Quantum Computing in the Healthcare Industry and beyond
Quantum computers can solve problems that are intractable for even the most powerful supercomputers. To learn more about the technology and potential applications, we took a closer look at Healthcare, where quantum computing is going to open up unprecedented possibilities for diagnostics, treatment, medical care and drug development. This event was for all who are interested in the next major technological revolution – from both healthcare and other industries.
Oct 21
–
,
2022
Uzwil (Switzerland)
Service & Sustainability Focus Day
Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.
Jun 3
–
Jun 4
,
2025
Hyatt Regency Dusseldorf / Online
Service Leaders Summit 2025
ISLA’s 16th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
Jun 18
–
Jun 19
,
2024
Hotel Meliá Vienna / Online
Service Leaders Summit 2024
ISLA’s 15th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
May 9
–
May 10
,
2023
Hotel Bristol Berlin / Online
Service Leaders Summit 2023
ISLA’s 14th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
Jul 21
–
,
2022
Online
Tech Talk with Sabina
In the first edition of her webinar series, Professor Sabina Jeschke gave a brief and an easy-to-understand overview about Quantum Computing. This technology brings vast processing power within the next few years. But what is this power good for? With her guests, Sabina talked about where Quantum Computing can be of use as from 2025.
Nov 23
–
,
2021
Online
Artificial Intelligence
It was an honor to have Professor Sabina Jeschke, former Member of the Management Board for Digitalization and Technology at Deutsche Bahn AG, as the keynote speaker of this webinar. She is second to none when it comes to talking about why and how AI is setting the stage for next generation service and maintenance.
Nov 10
–
,
2021
Online
Doing successful service in China
Attendees learned from the German manufacturers Heidelberg and KSB how non-Chinese manufacturers can differentiate themselves through aftersales service from their domestic competitors. An overview about the business environment for international manufacturers was given by Deloitte China.

Our members

Festo
Normet
Manitou Group
Burckhardt Compression
Bystronic
Bucher Emhart Glass
Domino Printing Sciences
Biesse
BHS Corrugated
United Machining
HAVER & BOECKER
DMG MORI
Carousel Logistics
QIAGEN
GEA
PTC
Heidelberg
Körber Pharma
Philips
Aesculap
Rosenbauer
Nordex
KraussMaffei
Liebherr
Gorenje
Syncron
Gerhard Schubert
Palfinger
Schindler
KSB
Plasser & Theurer
Crown
ATS
Lely
Applied Materials
BOMAG
Bühler
LPR
TGW Logistics
Tecan
Hellmann
Caterpillar
thyssenkrupp Polysius
KARL STORZ
Katoen Natie
Koenig & Bauer
time:matters
TK Elevator
ABB
BOBST
CLAAS
Siemens Healthineers
LiSEC
Siemens Energy
RATIONAL
Kverneland Group
Viessmann Climate Solutions
Hitachi Energy
Wärtsilä
Kanadevia Inova
Jungheinrich
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