Service Innovation Webinar

Making the transformation from analog to online a reality
 Date:
November 24, 2020
 Date:
November 24, 2020
,
3:00 pm
 Date:
 Location:
Online
In a short survey conducted at ISLA’s Live Virtual Focus Day in October 2020, 93% of the participants voted that new digital business models need to be born in Aftersales to make an impact for customers. Although this might be a bit biased (we asked a group of service & parts professionals), there is little doubt that aftersales service is a main driver of digitally-enabled innovation. In this webinar, Siemens Healthineers and Schindler presented innovative projects that have made service processes more efficient, faster, and more transparent, and created added value for the customer.

Circle Members / Attending Companies

Presenting companies

Siemens Healthineers
Schindler
Monitor Deloitte
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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Dr. Frank Debus
Dr. Frank Debus
Vice President Customer Service Managed Logistics
Siemens Healthineers
Dr. Janina Beilner
Dr. Janina Beilner
Senior Vice President Education Services
Siemens Healthineers
Heiko Ansorge
Heiko Ansorge
Head of Supply Chain Solutions
Siemens Healthineers
Michel de Oliveira Mello
Michel de Oliveira Mello
Head of Logistics and Service Center Brazil
Schindler
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Cooperation partner
Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
Alfen
,
Ali Group
,
Alstom Transport
,
Applied Materials
,
B. Braun
,
Bystronic
,
Cytiva
,
DAF Trucks
,
DMG MORI
,
GEA
,
Gorenje
,
HAVER & BOECKER
,
Hitachi Zosen Inova
,
Hyperloop Transportation Technologies
,
IBM
,
Jungheinrich
,
Koenig & Bauer
,
Komax
,
KraussMaffei
,
Kverneland Group
,
Linde Material Handling
,
MacGregor
,
MAN Truck and Bus
,
Nordex
,
Philips
,
Qiagen
,
Siemens
,
SPX FLOW
,
Terex
,
thyssenkrupp Elevator
,
Wärtsilä
,
and others
,

Presentations

Schindler
Michel de Oliveira Mello
Ensuring an excellent service in a country of continental size with multiple megacities
Siemens Healthineers
Dr. Frank Debus
Dr. Janina Beilner
Heiko Ansorge
Always on. Always in touch: 1) Digital and onsite experience in education, and 2) End2End service parts visibility by using smart sensor trackers
Various companies
Various speakers
Service Innovation Webinar (full recording)
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

BHS Corrugated
TK Elevator
Wärtsilä
Plasser & Theurer
Liebherr
HAVER & BOECKER
Syncron
Festo
KraussMaffei
Tecan
Dürr Group
Caterpillar
Komax
Domino Printing
Gerhard Schubert
RATIONAL
GF Machining Solutions
Manitou Group
Siemens Healthineers
Palfinger
Kramp
KSB
Rosenbauer
Koenig & Bauer
Normet
Philips
Gorenje
Carousel Logistics
ATS
ABB
DMG MORI
Kverneland Group
Agathon
Bühler
Heidelberg
PTC
Hitachi Zosen Inova
Bystronic
Nordex
time:matters
KARL STORZ
Burckhardt Compression
Siemens Gamesa
Hellmann
Jungheinrich
LEMKEN
BOMAG
Schindler
Viessmann
Applied Materials
TGW
Katoen Natie
STIHL
thyssenkrupp Polysius
Crown
CLAAS
Biesse
GEA