Service Leaders Summit 2023

A hybrid conference hosted at and streamed from Hotel Bristol Berlin
 Date:
May 9, 2023
May 10, 2023
 Date:
May 9, 2023
,
9:00 am
4:00 pm
 Date:
 Location:
Hotel Bristol Berlin / Online
The Service Leaders Summit 2023 was ISLA’s 14th annual conference on Customer Service, Lifecycle Solutions, and Service Logistics. As such, it was a must-attend for service professionals from across industries who are faced with navigating their business through this time of multiple crises. The conference was hybrid. It combined a face-to-face meeting with connecting to a global audience via the internet. For details including the conference agenda, speakers, presentations, venue, pricing etc. please download the PDF brochure available on this page.

Circle Members / Attending Companies

Presenting companies

ABB
Applied Materials
Festo
GEA
Hitachi Energy
Jungheinrich
Manitowoc
Monitor Deloitte
Schindler
Siemens Healthineers
Trane Technologies
MERICS Mercator Institute for China Studies
and others
show all

Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Shalhevet Azran
Shalhevet Azran
Data Science Manager
Applied Materials
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Christian Burdin
Christian Burdin
Global Head of Service and Support
Festo
Lior Har
Lior Har
Data Science Manager Service Parts Planning
Applied Materials
Rainer Hundsdörfer
Rainer Hundsdörfer
Former CEO of Heidelberger Druckmaschinen
Mathias Lentfer
Mathias Lentfer
Vice President After Sales
Jungheinrich
Martin Lowinski
Martin Lowinski
Head of Group Repairs & Spare Parts
Schindler
Gabriele Maurer
Gabriele Maurer
Head of Sustainability & Performance Management
Jungheinrich
Suru Oruganti
Suru Oruganti
Head of Strategy & Portfolio Management Service
Hitachi Energy
Hansjoachim Pfaff
Hansjoachim Pfaff
Head of Digital Unit Food & Healthcare Technologies
GEA
Wouter Roels
Wouter Roels
Connected Solutions Business Development Leader
Trane Technologies
Marcin Rozanski
Marcin Rozanski
Aftermarket Director — Global Marine, Rail and Air
Trane Technologies
Klaus Rüth
Klaus Rüth
Senior Vice President Customer Service Managed Logistics
Siemens Healthineers
Melanie Schwarzmann
Melanie Schwarzmann
Head of Supply Chain Solutions, Vendor Logistics, Customer Service Managed Logistics
Siemens Healthineers
Patrick Stelter
Patrick Stelter
Product & Marketing Manager Parts & Service
Manitowoc
Virve Viitanen
Virve Viitanen
Head of Global Service Line
ABB
Max J. Zenglein
Max J. Zenglein
Head of Program Economic Research
MERICS Mercator Institute for China Studies
Cooperation partner

The Service Leaders Summit 2023 was sponsored by Deloitte. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services; legal advisory services in Germany are provided by Deloitte Legal. Deloitte’s global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 330,000 people make an impact that matters at www.deloitte.com

Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
Applied Materials
,
ATS
,
BHS Corrugated
,
BOBST
,
BOMAG
,
Burckhardt Compression
,
Bühler
,
Bystronic
,
Carousel Logistics
,
Carl Zeiss Meditec
,
Caterpillar
,
CLAAS
,
ClearOps
,
Crown
,
DAF Trucks
,
DANX
,
Deloitte
,
EOS
,
Festo
,
GEA
,
Genpact
,
Gerhard Schubert
,
GF Machining Solutions
,
Gorenje
,
Heidelberg
,
Hitachi Energy
,
Hitachi Zosen Inova
,
HOMAG
,
Jungheinrich
,
KARL STORZ
,
Katoen Natie
,
Komax
,
Körber Tissue
,
KraussMaffei
,
KSB
,
Kverneland Group
,
Liebherr
,
Manitowoc
,
Miele
,
Monitor Deloitte
,
Nordex
,
PENTAX Medical
,
Philips
,
Plasser & Theurer
,
PTC
,
RATIONAL
,
relayr
,
Schindler
,
Siemens Healthineers
,
Syncron
,
Tecan
,
time:matters
,
thyssenkrupp Polysius
,
TK Elevator
,
Trane Technologies
,
Viessmann
,
WEINIG
,
and others
,

Presentations

other
Rainer Hundsdörfer
The spare parts business is increasingly under pressure — Digitize to defend your profits
other
Rainer Hundsdörfer
The spare parts business is increasingly under pressure — Digitize to defend your profits (Recording)
Jungheinrich
Gabriele Maurer
Mathias Lentfer
Sustainable services enable customers to reach their climate and ESG goals
Jungheinrich
Gabriele Maurer
Mathias Lentfer
Sustainable services enable customers to reach their climate and ESG goals (Recording)
Hitachi Energy
Suru Oruganti
Sustainably caring for a century of technology leadership, through the digital transformation
Hitachi Energy
Suru Oruganti
Sustainably caring for a century of technology leadership, through the digital transformation (Recording)
Applied Materials
Shalhevet Azran
Lior Har
Global spares optimization in the semiconductor industry — Real-life case studies of analytical tools and AI-powered prediction
Applied Materials
Shalhevet Azran
Lior Har
Global spares optimization in the semiconductor industry — Real-life case studies of analytical tools and AI-powered prediction (Recording)
Siemens Healthineers
Klaus Rüth
What did we learn from supply chain disruptions? A new operating model to become more resilient and to create more transparency and accountability for customer experience and performance at its best
Siemens Healthineers
Klaus Rüth
What did we learn from supply chain disruptions? A new operating model to become more resilient and to create more transparency and accountability for customer experience and performance at its best (Recording)
GEA
Hansjoachim Pfaff
The world is enough — Future through digitalization
GEA
Hansjoachim Pfaff
The world is enough — Future through digitalization (Recording)
Festo
Christian Burdin
Making your customer operations more predictive and sustainable
Festo
Christian Burdin
Making your customer operations more predictive and sustainable (Recording)
Manitowoc
Patrick Stelter
Kickstarting a new digital era of owning and operating cranes to reshape the customer experience, deliver better performance, and enhance sustainability
Manitowoc
Patrick Stelter
Kickstarting a new digital era of owning and operating cranes to reshape the customer experience, deliver better performance, and enhance sustainability (Recording)
Trane Technologies
Wouter Roels
Marcin Rozanski
24/7 fleet monitoring in the cold chain — Maximizing uptime, reducing food waste and cargo loss, and meeting the “Gigaton Challenge”
Trane Technologies
Wouter Roels
Marcin Rozanski
24/7 fleet monitoring in the cold chain — Maximizing uptime, reducing food waste and cargo loss, and meeting the “Gigaton Challenge” (Recording)
ABB
Virve Viitanen
You can’t afford to leave talents out — Building diverse teams to drive success in service
ABB
Virve Viitanen
You can’t afford to leave talents out — Building diverse teams to drive success in service (Recording)
MERICS Mercator Institute for China Studies
Max J. Zenglein
China’s quest for global tech leadership — What are the challenges European manufacturers must cope with?
MERICS Mercator Institute for China Studies
Max J. Zenglein
China’s quest for global tech leadership — What are the challenges European manufacturers must cope with? (Recording)
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

Wärtsilä
GF Machining Solutions
Tecan
thyssenkrupp Polysius
BOMAG
Kverneland Group
Koenig & Bauer
Caterpillar
Festo
Bühler
TK Elevator
Viessmann
RATIONAL
DMG MORI
Agathon
Syncron
Manitou Group
Biesse
Jungheinrich
Gorenje
Kramp
STIHL
Domino Printing
ATS
Hellmann
BHS Corrugated
time:matters
Normet
KARL STORZ
ABB
Katoen Natie
Plasser & Theurer
KSB
CLAAS
Siemens Healthineers
Burckhardt Compression
Philips
Gerhard Schubert
Bystronic
Applied Materials
Schindler
LEMKEN
Heidelberg
Liebherr
Dürr Group
Komax
Palfinger
GEA
Nordex
Crown
Hitachi Zosen Inova
Rosenbauer
KraussMaffei
Carousel Logistics
HAVER & BOECKER