Service Leaders Summit 2023

A hybrid conference hosted at and streamed from Hotel Bristol Berlin
 Date:
May 9, 2023
–
May 10, 2023
 Date:
May 9, 2023
,
9:00 am
–
4:00 pm
 Date:
 Location:
Hotel Bristol Berlin / Online
The Service Leaders Summit 2023 was ISLA’s 14th annual conference on Customer Service, Lifecycle Solutions, and Service Logistics. As such, it was a must-attend for service professionals from across industries who are faced with navigating their business through this time of multiple crises. The conference was hybrid. It combined a face-to-face meeting with connecting to a global audience via the internet. For details including the conference agenda, speakers, presentations, venue, pricing etc. please download the PDF brochure available on this page.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Date:
May 9, 2023
–
May 10, 2023
 Date:
May 9, 2023
,
9:00
–
16:00
 Date:
 Location:
Hotel Bristol Berlin / Online
The Service Leaders Summit 2023 was ISLA’s 14th annual conference on Customer Service, Lifecycle Solutions, and Service Logistics. As such, it was a must-attend for service professionals from across industries who are faced with navigating their business through this time of multiple crises. The conference was hybrid. It combined a face-to-face meeting with connecting to a global audience via the internet. For details including the conference agenda, speakers, presentations, venue, pricing etc. please download the PDF brochure available on this page.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Topics
 Speakers
 Participants
 Host
 Agenda
 Participating companies
 Presentations
 Presentations (for participants only)
 Activities
 Signup
 Past events of the same format
Contents

Circle Members / Attending Companies

Presenting companies

ABB
Applied Materials
Festo
GEA
Hitachi Energy
Jungheinrich
Manitowoc
Monitor Deloitte
Schindler
Siemens Healthineers
Trane Technologies
MERICS Mercator Institute for China Studies
and others
show all

Topics

Logistics
Additive Manufacturing
Eos quidem assumenda sint est. Aut sit eveniet quas. Illo magnam consequatur itaque ullam odio qui non voluptatum. Quaerat nihil dolorem dolorum necessitatibus dolores iusto praesentium. Enim aut ex. Quia numquam et magni nulla voluptatibus molestias et vel qui. Fuga repellat cupiditate
Industrial 3D Printing
Est ea et consequuntur aperiam accusamus in. Aut soluta eaque commodi facilis doloribus animi in. Culpa laudantium unde. Beatae inventore dolorum commodi sit ipsa. Non voluptatem exercitationem consequatur ipsa dignissimos incidunt reprehenderit suscipit natus. Numquam id qui nisi quo a
Spare Parts
Voluptas dolores aliquid voluptatem velit molestiae dolor odit totam. Quia quisquam debitis. Suscipit quasi tempora quis. Culpa veritatis veritatis. Recusandae voluptas molestias nam
Supply Chain Management
Illo eum aut sapiente fuga labore dolore optio delectus dolore. Ut est officiis. Officiis voluptatum itaque nobis fugiat illo sit iusto. Dolores voluptatem consequuntur sit et dolores quaerat et ad id. Minima sint deserunt dicta earum in
After Sales Service
Aut voluptatibus quod vero voluptatem vero in sed molestiae. Non ut qui ratione et. Nesciunt cupiditate blanditiis ut voluptatem ullam qui dolorem possimus. Maxime eligendi quia consequatur sint omnis et nesciunt et. Qui accusantium quis eos quis illo quia nequ
Procurement
Aliquid enim nulla aut et non esse ut sunt voluptas. Dolor consequuntur dolor minima ab corrupti. Ex amet blanditiis aut quae ea officiis quia. In ut voluptate eum et esse. Quibusdam cupiditate minima. Accusamus tempora rem aut voluptas. Porro maiores unde soluta. Porro ut maxime omnis vitae dele
Automotive
Nihil sed vero eaque aliquid et neque impedit. Sed id a natus voluptas tenetur et. Voluptas ullam rerum ut consectetur veritatis non et doloribus neque. Fugiat autem minima autem facilis e
Obsolescence Management
Veniam maiores suscipit ut aut ab ex est itaque. Saepe odit aut molestiae sint qui facilis officia quis. Vero quidem ut deleniti illo excepturi tenetur ipsum id maxime. Minus quas ea quae aut cum odit cupiditate. Delectus dolorem numquam cupiditate architec
Lifecycle Management
Ut officiis voluptatum voluptas facere possimus odio ullam magnam. Beatae esse fugit. A ea itaque ullam libero ratione atque sapiente. Natus distinctio deleniti pariatur reprehenderit laboriosam sit. Nobis error facere est omnis di
Rail
Voluptatibus ut voluptate aut hic dolorem tenetur quod sint placeat. Recusandae dolor nostrum dolor dolores dolor fuga deleniti. Esse molestiae amet quia sint nam aspernatur rerum. Officia molestiae sit porro nam consequuntur illum quos consequatur.

Speakers

Participants

Shalhevet Azran
Shalhevet Azran
Data Science Manager
Applied Materials
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Christian Burdin
Christian Burdin
Global Head of Service and Support
Festo
Lior Har
Lior Har
Data Science Manager Service Parts Planning
Applied Materials
Rainer Hundsdörfer
Rainer Hundsdörfer
Former CEO of Heidelberger Druckmaschinen
Mathias Lentfer
Mathias Lentfer
Vice President After Sales
Jungheinrich
Martin Lowinski
Martin Lowinski
Head of Group Repairs & Spare Parts
Schindler
Gabriele Maurer
Gabriele Maurer
Head of Sustainability & Performance Management
Jungheinrich
Suru Oruganti
Suru Oruganti
Head of Strategy & Portfolio Management Service
Hitachi Energy
Hansjoachim Pfaff
Hansjoachim Pfaff
Head of Digital Unit Food & Healthcare Technologies
GEA
Wouter Roels
Wouter Roels
Connected Solutions Business Development Leader
Trane Technologies
Marcin Rozanski
Marcin Rozanski
Aftermarket Director — Global Marine, Rail and Air
Trane Technologies
Klaus Rüth
Klaus Rüth
Senior Vice President Customer Service Managed Logistics
Siemens Healthineers
Melanie Schwarzmann
Melanie Schwarzmann
Head of Supply Chain Solutions, Vendor Logistics, Customer Service Managed Logistics
Siemens Healthineers
Patrick Stelter
Patrick Stelter
Product & Marketing Manager Parts & Service
Manitowoc
Virve Viitanen
Virve Viitanen
Head of Global Service Line
ABB
Max J. Zenglein
Max J. Zenglein
Head of Program Economic Research
MERICS Mercator Institute for China Studies
Cooperation partner

The Service Leaders Summit 2023 was sponsored by Deloitte. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services; legal advisory services in Germany are provided by Deloitte Legal. Deloitte’s global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 330,000 people make an impact that matters at www.deloitte.com

Go to Partner website

Agenda

Time
Task
No items found.
Load more

Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
Applied Materials
,
ATS
,
BHS Corrugated
,
BOBST
,
BOMAG
,
Burckhardt Compression
,
Bühler
,
Bystronic
,
Carousel Logistics
,
Carl Zeiss Meditec
,
Caterpillar
,
CLAAS
,
ClearOps
,
Crown
,
DAF Trucks
,
DANX
,
Deloitte
,
EOS
,
Festo
,
GEA
,
Genpact
,
Gerhard Schubert
,
GF Machining Solutions
,
Gorenje
,
Heidelberg
,
Hitachi Energy
,
Hitachi Zosen Inova
,
HOMAG
,
Jungheinrich
,
KARL STORZ
,
Katoen Natie
,
Komax
,
Körber Tissue
,
KraussMaffei
,
KSB
,
Kverneland Group
,
Liebherr
,
Manitowoc
,
Miele
,
Monitor Deloitte
,
Nordex
,
PENTAX Medical
,
Philips
,
Plasser & Theurer
,
PTC
,
RATIONAL
,
relayr
,
Schindler
,
Siemens Healthineers
,
Syncron
,
Tecan
,
time:matters
,
thyssenkrupp Polysius
,
TK Elevator
,
Trane Technologies
,
Viessmann
,
WEINIG
,
and others
,

Presentations

other
–
Rainer Hundsdörfer
The spare parts business is increasingly under pressure — Digitize to defend your profits
other
–
Rainer Hundsdörfer
The spare parts business is increasingly under pressure — Digitize to defend your profits (Recording)
Jungheinrich
–
Gabriele Maurer
Mathias Lentfer
Sustainable services enable customers to reach their climate and ESG goals
Jungheinrich
–
Gabriele Maurer
Mathias Lentfer
Sustainable services enable customers to reach their climate and ESG goals (Recording)
Hitachi Energy
–
Suru Oruganti
Sustainably caring for a century of technology leadership, through the digital transformation
Hitachi Energy
–
Suru Oruganti
Sustainably caring for a century of technology leadership, through the digital transformation (Recording)
Applied Materials
–
Shalhevet Azran
Lior Har
Global spares optimization in the semiconductor industry — Real-life case studies of analytical tools and AI-powered prediction
Applied Materials
–
Shalhevet Azran
Lior Har
Global spares optimization in the semiconductor industry — Real-life case studies of analytical tools and AI-powered prediction (Recording)
Siemens Healthineers
–
Klaus Rüth
What did we learn from supply chain disruptions? A new operating model to become more resilient and to create more transparency and accountability for customer experience and performance at its best
Siemens Healthineers
–
Klaus Rüth
What did we learn from supply chain disruptions? A new operating model to become more resilient and to create more transparency and accountability for customer experience and performance at its best (Recording)
GEA
–
Hansjoachim Pfaff
The world is enough — Future through digitalization
GEA
–
Hansjoachim Pfaff
The world is enough — Future through digitalization (Recording)
Festo
–
Christian Burdin
Making your customer operations more predictive and sustainable
Festo
–
Christian Burdin
Making your customer operations more predictive and sustainable (Recording)
Manitowoc
–
Patrick Stelter
Kickstarting a new digital era of owning and operating cranes to reshape the customer experience, deliver better performance, and enhance sustainability
Manitowoc
–
Patrick Stelter
Kickstarting a new digital era of owning and operating cranes to reshape the customer experience, deliver better performance, and enhance sustainability (Recording)
Trane Technologies
–
Wouter Roels
Marcin Rozanski
24/7 fleet monitoring in the cold chain — Maximizing uptime, reducing food waste and cargo loss, and meeting the “Gigaton Challenge”
Trane Technologies
–
Wouter Roels
Marcin Rozanski
24/7 fleet monitoring in the cold chain — Maximizing uptime, reducing food waste and cargo loss, and meeting the “Gigaton Challenge” (Recording)
ABB
–
Virve Viitanen
You can’t afford to leave talents out — Building diverse teams to drive success in service
ABB
–
Virve Viitanen
You can’t afford to leave talents out — Building diverse teams to drive success in service (Recording)
MERICS Mercator Institute for China Studies
–
Max J. Zenglein
China’s quest for global tech leadership — What are the challenges European manufacturers must cope with?
MERICS Mercator Institute for China Studies
–
Max J. Zenglein
China’s quest for global tech leadership — What are the challenges European manufacturers must cope with? (Recording)
load more Presentations

Activities

Read more

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS
Oct 9
–
,
2024
Hamburg
Artificial Intelligence in Service
This members-only meeting was on the topic of “Artificial Intelligence in Service” and hosted by Jungheinrich. As a leading global intralogistics provider, the company has been driving the development of innovative, sustainable products and solutions for all aspects of material flow for more than 70 years.
Jun 11
–
,
2024
Niederönz (Switzerland)
How best to enable the alignment and integration of local and global market support?
This meeting on the topic of “How best to enable the alignment and integration of local and global market support?” was members-only. It was hosted by Bystronic. Manufacturing laser cutting systems and press brakes with innovative automation, software, and service solutions, Bystronic is a globally leading technology company in sheet metal processing
Mar 13
–
,
2024
Weiherhammer (Germany)
Documentation and knowledge management
This members-only meeting was on the topic of “Technical documentation and knowledge management in customer service.” The meeting was hosted by BHS Corrugated. The company is a global supplier of mechanical engineering, plant engineering, Lifecycle service and digital solutions for the complex requirements of the corrugated board industry.
Feb 28
–
,
2024
Berlin
Accounting of digital services
This meeting on the topic of “Invoicing and accounting of purely digital services” was members-only. It was hosted by Burckhardt Compression, a leading global manufacturer of reciprocating compressors for the oil, gas, and chemical industries as well as other areas in which gases need to be compressed.
Sep 3
–
,
2024
Málaga (Spain)
Growing Services Meeting
Manufacturers can significantly enhance their service revenues and profits by unleashing the full potential of their installed base. To discuss how and identify the levers to increase aftermarket lifetime value, Caterpillar was hosting a meeting at the company’s Demonstration and Learning Center in Málaga (MDLC) in Southern Spain. Attendance was free of charge, but since the host provided insight into its product and service strategy, access was only possible for managers from companies which do not compete with Caterpillar in any of its businesses.
Sep 12
–
Sep 12
,
2023
Garching near Munich
Opportunities of Quantum Computing in the Healthcare Industry and beyond
Quantum computers can solve problems that are intractable for even the most powerful supercomputers. To learn more about the technology and potential applications, we took a closer look at Healthcare, where quantum computing is going to open up unprecedented possibilities for diagnostics, treatment, medical care and drug development. This event was for all who are interested in the next major technological revolution – from both healthcare and other industries.
Oct 21
–
,
2022
Uzwil (Switzerland)
Service & Sustainability Focus Day
Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.
Sep 28
–
,
2022
Leonding (Austria)
Austrian Service Champions Focus Day
Austria is the home of world-leading manufacturers which sell high-end products globally. But cutting-egde technology is not enough anymore. An excellent customer support, added-value services, and new digital solutions are imperative, too. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business.
Jun 18
–
Jun 19
,
2024
Hotel Meliá Vienna / Online
Service Leaders Summit 2024
ISLA’s 15th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
May 10
–
May 11
,
2022
Munich City Hilton / Online
Service Leaders Summit 2022
ISLA’s 13th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed once again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
Jun 15
–
Jun 22
,
2021
Online // Berlin & Dusseldorf
Service Leaders Summit Days 2021
The 2021 edition of ISLA’s annual conference went online and provided three sessions of three hours, each packed with industry insights, information and case studies, addressing how to deliver an excellent service to everyone and everywhere — during the pandemic and beyond.
Jul 21
–
,
2022
Online
Tech Talk with Sabina
In the first edition of her webinar series, Professor Sabina Jeschke gave a brief and an easy-to-understand overview about Quantum Computing. This technology brings vast processing power within the next few years. But what is this power good for? With her guests, Sabina talked about where Quantum Computing can be of use as from 2025.
Nov 23
–
,
2021
Online
Artificial Intelligence
It was an honor to have Professor Sabina Jeschke, former Member of the Management Board for Digitalization and Technology at Deutsche Bahn AG, as the keynote speaker of this webinar. She is second to none when it comes to talking about why and how AI is setting the stage for next generation service and maintenance.
Nov 10
–
,
2021
Online
Doing successful service in China
Attendees learned from the German manufacturers Heidelberg and KSB how non-Chinese manufacturers can differentiate themselves through aftersales service from their domestic competitors. An overview about the business environment for international manufacturers was given by Deloitte China.

Our members

ATS
Koenig & Bauer
Applied Materials
Bystronic
Jungheinrich
Domino Printing
Philips
TGW
time:matters
Palfinger
ABB
Dürr Group
Manitou Group
Biesse
Gerhard Schubert
Kramp
Kverneland Group
KSB
RATIONAL
Katoen Natie
Gorenje
Bühler
Normet
Plasser & Theurer
Festo
Schindler
Tecan
Caterpillar
KARL STORZ
CLAAS
GF Machining Solutions
TK Elevator
Liebherr
thyssenkrupp Polysius
Crown
Bucher Emhart Glass
Burckhardt Compression
HAVER & BOECKER
GEA
DMG MORI
BHS Corrugated
STIHL
Syncron
Siemens Healthineers
Carousel Logistics
Hellmann
Viessmann
Kanadevia Inova
KraussMaffei
Rosenbauer
Wärtsilä
BOMAG
Nordex
LEMKEN
Agathon
PTC
Siemens Gamesa
Heidelberg
ImprintPrivacy Policy
© ISLA e.V.
Sitemap
HomeUpcoming eventsService Leader CircleFocus DayService Leader SummitPast eventsKnowledgeWho we are
Contact
+49 89 51076-431
isla@servicelogistics.info
Rosenheimer Platz 4 81669 Munich, Germany
Internetagentur München