Service Leaders Summit 2026

A hybrid conference hosted at and streamed from JW Marriott Hotel Frankfurt
 Date:
June 16, 2026
–
June 17, 2026
 Date:
June 16, 2026
,
12:00 pm
–
4:30 pm
 Date:
 Location:
JW Marriott Frankfurt / Online
The Service Leaders Summit 2026 will be ISLA’s 17th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it is the must-attend event for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combines a face-to-face meeting with connecting to a global audience via the internet.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Date:
June 16, 2026
–
June 17, 2026
 Date:
June 16, 2026
,
12:00
–
16:30
 Date:
 Location:
JW Marriott Frankfurt / Online
The Service Leaders Summit 2026 will be ISLA’s 17th annual conference on Customer Service, Lifecycle Solutions, and Spare Parts Logistics. As such, it is the must-attend event for service professionals from manufacturers with a service and parts intensive business. As a hybrid conference, it combines a face-to-face meeting with connecting to a global audience via the internet.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Calendar Event(.ics)
 Topics
 Speakers
 Participants
 Host
 Agenda
 Participating companies
 Presentations
 Activities
 Signup
 Past events of the same format
Contents

Circle Participants / Attending Companies

Presenting companies

AGCO
Barmag
Domino Printing
GEA
Gerhard Schubert
GLORY
KSB
Liebherr
Monitor Deloitte
TK Elevator
United Machining
and others
show all

Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
Illo eum aut sapiente fuga labore dolore optio delectus dolore. Ut est officiis. Officiis voluptatum itaque nobis fugiat illo sit iusto. Dolores voluptatem consequuntur sit et dolores quaerat et ad id. Minima sint deserunt dicta earum in
After Sales Service
Aut voluptatibus quod vero voluptatem vero in sed molestiae. Non ut qui ratione et. Nesciunt cupiditate blanditiis ut voluptatem ullam qui dolorem possimus. Maxime eligendi quia consequatur sint omnis et nesciunt et. Qui accusantium quis eos quis illo quia nequ
Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
Ut officiis voluptatum voluptas facere possimus odio ullam magnam. Beatae esse fugit. A ea itaque ullam libero ratione atque sapiente. Natus distinctio deleniti pariatur reprehenderit laboriosam sit. Nobis error facere est omnis di
Rail
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Speakers

Participants

María José Aguado
María José Aguado
Global Service Supply Chain Director
GLORY
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Stéphane Cru
Stéphane Cru
Head of Business Unit Customer Care
United Machining
Dr. Jiva Dimitrova-Micha
Dr. Jiva Dimitrova-Micha
Lead Partner Strategy & Transformation Industrial Equipment
Deloitte
Uwe Galm
Uwe Galm
Director Customer Services
Gerhard Schubert
Sonja Hirschmann
Sonja Hirschmann
Lifecycle Product Manager
Gerhard Schubert
Erick Jorgenson
Erick Jorgenson
Head of Channel Service & Operational Excellence
Domino Printing
Ivo Kuschan
Ivo Kuschan
Senior Manager Global Product Support Tractors
AGCO
Dr. Jonathan Rösler
Dr. Jonathan Rösler
Senior Director Service Business Development
GEA
Tilmann Seidel
Tilmann Seidel
Vice President and Head of Customer Services Productline Neumag
Barmag
Falk Seidenfaden
Falk Seidenfaden
President KSB SupremeServ
KSB
Ivo Siebers
Ivo Siebers
Senior Vice President Global Logistics
TK Elevator
Jörg Ströbele
Jörg Ströbele
Managing Director Logistics
Liebherr
Gregor Tirard
Gregor Tirard
Head of Business Development Customer Care
United Machining
Sebastian Kienle
Sebastian Kienle
Triathlete, three-time European champion, and winner of the IRONMAN World Championship Hawaii
Cooperation partner

The Service Leaders Summit 2026 is supported by Deloitte. Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Legal advisory services in Germany are provided by Deloitte Legal. Deloitte professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approx. 460,000 people worldwide work together every day to make an impact that matters at www.deloitte.com/de

Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
AGCO
,
Ali Group
,
Barmag
,
BEUMER Group
,
BHS Corrugated
,
Bühler
,
Burckhardt Compression
,
Bystronic
,
Caterpillar
,
CLAAS
,
Crown
,
Danfoss
,
DANX Carousel
,
Deloitte
,
Domino Printing
,
Empolis
,
EOS
,
FH OÖ University of Applied Sciences Upper Austria
,
GEA
,
Genpact
,
Gerhard Schubert
,
GLORY
,
Harro Höfliger
,
HAVER & BOECKER
,
Heidelberg
,
Hellmann
,
Hitachi Energy
,
Jungheinrich
,
Kanadevia Inova
,
Kärcher
,
Katoen Natie
,
KSB
,
Liebherr
,
LPR
,
Manitou Group
,
Palfinger
,
PTC
,
RATIONAL
,
Siemens Energy
,
Siemens Healthineers
,
Syncron
,
Tecan
,
TGW Logistics
,
thyssenkrupp Polysius
,
time:matters
,
TK Elevator
,
United Machining
,
Viessmann Climate Solutions
,
Wärtsilä
,
and others
,

Presentations

No items found.
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Activities

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Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS
Nov 20
–
,
2025
Markt Schwaben (Munich)
Consultative Selling of Advanced Digital Services
This members-only meeting will focus on how advanced digital and AI-driven solutions can be positioned as premium offerings, successfully sold, and turned into new revenue streams. It will be hosted by Körber Pharma Inspection. The company produces high-performance machines with state-of-the-art inspection technology for the most demanding requirements in the pharmaceutical and biotech industry.
Nov 6
–
,
2025
Landsberg am Lech
NextGen meeting on Service Partner Management
NextGen Service Leaders is ISLA’s platform dedicated to managers who are younger than 40 years and enthusiastic about service and leadership. This NextGen face-to-face meeting is kindly hosted by RATIONAL, a global leader in professional cooking systems such as combi-steamers and multifunctional cooking appliances for commercial kitchens in foodservice, hospitality, and catering sectors.
Sep 24
–
,
2025
Marchtrenk (Austria)
Obsolescence Management
At this members-only meeting on “Obsolescence Management” the participants discussed how manufacturing companies can manage the growing risks of parts, software, and supplier obsolescence. It was kindy hosted by TGW Logistics. The company is a leading global provider of automated warehouse and intralogistics solutions, serving industries such as fashion, grocery, industrial, and consumer goods.
Apr 10
–
,
2025
Uzwil, SG (Switzerland)
NextGen meeting on Transactional Services & Sustainability
NextGen Service Leaders is ISLA’s platform dedicated to managers who are younger than 40 years and enthusiastic about service and leadership. This NextGen face-to-face meeting was kindly hosted by Bühler. The Swiss company is a leading global provider of processing technologies and services for the food, feed, and advanced materials industries.
Sep 3
–
,
2024
Málaga (Spain)
Growing Services Meeting
Manufacturers can significantly enhance their service revenues and profits by unleashing the full potential of their installed base. To discuss how and identify the levers to increase aftermarket lifetime value, Caterpillar was hosting a meeting at the company’s Demonstration and Learning Center in Málaga (MDLC) in Southern Spain. Attendance was free of charge, but since the host provided insight into its product and service strategy, access was only possible for managers from companies which do not compete with Caterpillar in any of its businesses.
Sep 12
–
Sep 12
,
2023
Garching near Munich
Opportunities of Quantum Computing in the Healthcare Industry and beyond
Quantum computers can solve problems that are intractable for even the most powerful supercomputers. To learn more about the technology and potential applications, we took a closer look at Healthcare, where quantum computing is going to open up unprecedented possibilities for diagnostics, treatment, medical care and drug development. This event was for all who are interested in the next major technological revolution – from both healthcare and other industries.
Oct 21
–
,
2022
Uzwil (Switzerland)
Service & Sustainability Focus Day
Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.
Sep 28
–
,
2022
Leonding (Austria)
Austrian Service Champions Focus Day
Austria is the home of world-leading manufacturers which sell high-end products globally. But cutting-egde technology is not enough anymore. An excellent customer support, added-value services, and new digital solutions are imperative, too. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business.
Jun 3
–
Jun 4
,
2025
Hyatt Regency Dusseldorf / Online
Service Leaders Summit 2025
ISLA’s 16th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
Jun 18
–
Jun 19
,
2024
Hotel Meliá Vienna / Online
Service Leaders Summit 2024
ISLA’s 15th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
May 9
–
May 10
,
2023
Hotel Bristol Berlin / Online
Service Leaders Summit 2023
ISLA’s 14th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.
Jul 21
–
,
2022
Online
Tech Talk with Sabina
In the first edition of her webinar series, Professor Sabina Jeschke gave a brief and an easy-to-understand overview about Quantum Computing. This technology brings vast processing power within the next few years. But what is this power good for? With her guests, Sabina talked about where Quantum Computing can be of use as from 2025.
Nov 23
–
,
2021
Online
Artificial Intelligence
It was an honor to have Professor Sabina Jeschke, former Member of the Management Board for Digitalization and Technology at Deutsche Bahn AG, as the keynote speaker of this webinar. She is second to none when it comes to talking about why and how AI is setting the stage for next generation service and maintenance.
Nov 10
–
,
2021
Online
Doing successful service in China
Attendees learned from the German manufacturers Heidelberg and KSB how non-Chinese manufacturers can differentiate themselves through aftersales service from their domestic competitors. An overview about the business environment for international manufacturers was given by Deloitte China.

Our members

PTC
TGW Logistics
Viessmann Climate Solutions
Liebherr
Biesse
GEA
Normet
Kverneland Group
Wärtsilä
HAVER & BOECKER
Hellmann
Syncron
Bucher Emhart Glass
Jungheinrich
Kanadevia Inova
Crown
Philips
Applied Materials
BOBST
Schindler
CLAAS
Körber Pharma
LiSEC
ATS
Hitachi Energy
Rosenbauer
time:matters
Siemens Energy
thyssenkrupp Polysius
Bystronic
KARL STORZ
Plasser & Theurer
KSB
Palfinger
Tecan
Carousel Logistics
Katoen Natie
Manitou Group
Burckhardt Compression
TK Elevator
Gerhard Schubert
KraussMaffei
Nordex
RATIONAL
United Machining
DMG MORI
ABB
Domino Printing
Festo
BOMAG
Koenig & Bauer
Caterpillar
Gorenje
Heidelberg
BHS Corrugated
Bühler
LPR
Aesculap
Siemens Healthineers
QIAGEN
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