Service Leaders Summit Days 2021

Online conference with three sessions of three hours
 Date:
June 15, 2021
–
June 22, 2021
 Date:
June 15, 2021
,
2:00 pm
–
5:15 pm
 Date:
June 15, 16 and 22, 2021, 3 hours per day
 Location:
Online // Berlin & Dusseldorf
Regardless of the industry, leaders in customer service, after sales management and spare parts logistics strive for delivering an excellent and consistent service: to everyone, everywhere, every time. The pandemic has been brutally stress-testing our strategies, organizations and processes, but emphasized once again the great importance of service in managing an economic crisis — and in generating growth. Due the pandemic, the 2021 edition of ISLA’s annual conference went online and provided three online sessions of three hours, each packed with industry insights, information and case studies from leading manufacturers.

Circle Participants / Attending Companies

Presenting companies

Barco
CLAAS
Doppelmayr
Hitachi ABB Power Grids
KraussMaffei
Linde
Manitou Group
Philips
Porsche
RATIONAL
Schindler
TK Elevator
TRUMPF
Wärtsilä
Monitor Deloitte
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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Hans-Werner Albrecht
Hans-Werner Albrecht
Managing Director Technical Services
RATIONAL
Jost Bendel
Jost Bendel
Global Head Existing Installation Fulfillment
Schindler
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Philipp von Breitenbuch
Philipp von Breitenbuch
Group Lead Product Management PLANTSERV
Linde
Maxime Deroch
Maxime Deroch
President Services & Solutions
Manitou Group
Dietmar Düsing
Dietmar Düsing
Head of Logistics
CLAAS
Volker Ganz
Volker Ganz
Vice President Customer Excellence — Digital & Service Solutions
KraussMaffei
Annika Junghanns
Annika Junghanns
Senior Product Manager Technical Services
RATIONAL
Dr. Ferdinand Kühner
Dr. Ferdinand Kühner
Managing Director PLANTSERV
Linde
Tina Lilje
Tina Lilje
Head of Customer Experience
Philips
Dr. Stefan Lutz
Dr. Stefan Lutz
Director Aftersales Marketqualification & Processes
Porsche
Wolf Mueller
Wolf Mueller
Global Head of Service
Hitachi ABB Power Grids
Peter Rudzio
Peter Rudzio
Managing Director Service
CLAAS
Dr. Thomas Schneider
Dr. Thomas Schneider
Managing Director Research + Development
TRUMPF
Ivo Siebers
Ivo Siebers
Senior Vice President Global Logistics
TK Elevator
Frédéric Vanhove
Frédéric Vanhove
Product Manager Services
Barco
Frank Velthuis
Frank Velthuis
Director Digital Product Development
Wärtsilä
Johannes Winter
Johannes Winter
Director Operations Services
Doppelmayr
Cooperation partner
Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
Agfa
,
Ali Group
,
Alfen
,
Alstom
,
ANDRITZ
,
ATS
,
Big Dutchman
,
BOBST
,
BOMAG
,
Bühler
,
Burckhardt Compression
,
Bystronic
,
Canon Medical Systems
,
Carousel Logistics
,
Crown
,
DAF Trucks
,
DMG MORI
,
FLSmidth
,
Gema Switzerland
,
Gorenje
,
Heidelberg
,
Hellmann
,
Henny Penny
,
Jungheinrich
,
Katoen Natie
,
Körber Tissue
,
KSB
,
Kverneland Group
,
Liebherr
,
MAN Energy Solutions
,
Navistar
,
Nordex
,
PENTAX Medical
,
Pöttinger
,
Rieter
,
SDF Group
,
Siemens Healthineers
,
Sumitomo (SHI) Demag
,
Syncron
,
Terex
,
Thermo King
,
time:matters
,
Volvo Group
,
WEINIG
,
and others
,

Presentations

Barco
–
Frédéric Vanhove
How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners (Recording)
Barco
–
Frédéric Vanhove
How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners
CLAAS
–
Dietmar Düsing
Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics (Recording)
CLAAS
–
Dietmar Düsing
Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics
Doppelmayr
–
Johannes Winter
A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service (Recording)
Doppelmayr
–
Johannes Winter
A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service
KraussMaffei
–
Volker Ganz
Digitalization — Cultural change or cultural clash?
KraussMaffei
–
Volker Ganz
Digitalization — Cultural change or cultural clash? (Recording)
Linde
–
Dr. Ferdinand Kühner
Philipp von Breitenbuch
Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training (Recording)
Linde
–
Dr. Ferdinand Kühner
Philipp von Breitenbuch
Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training
Manitou Group
–
Maxime Deroch
Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges
Manitou Group
–
Maxime Deroch
Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges (Recording)
Monitor Deloitte
–
Oliver Bendig
Scenarios for a successful future
Various companies
–
Jost Bendel
Oliver Bendig
Wolf Mueller
Dr. Thomas Schneider
Panel Discussion on XaaS — Myth or soon reality?(recording)
Monitor Deloitte
–
Oliver Bendig
Scenarios for a successful future (recording)
Philips
–
Tina Lilje
Great service doesn’t just happen — Designing for a better customer experience
Philips
–
Tina Lilje
Great service doesn’t just happen — Designing for a better customer experience (Recording)
Porsche
–
Dr. Stefan Lutz
Investing in aftersales education: a win-win situation? (Recording)
Porsche
–
Dr. Stefan Lutz
Investing in aftersales education: a win-win situation?
RATIONAL
–
Hans-Werner Albrecht
Annika Junghanns
How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force
RATIONAL
–
Hans-Werner Albrecht
Annika Junghanns
How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force (Recording)
TK Elevator
–
Ivo Siebers
Spare Parts Logistics in the times of digital transformation
TK Elevator
–
Ivo Siebers
Spare Parts Logistics in the times of digital transformation (Recording)
Wärtsilä
–
Frank Velthuis
Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive (Recording)
Wärtsilä
–
Frank Velthuis
Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

TGW Logistics
Siemens Energy
HAVER & BOECKER
BOMAG
KARL STORZ
Kanadevia Inova
Heidelberg
Kverneland Group
ATS
Applied Materials
PTC
Crown
Aesculap
Gerhard Schubert
RATIONAL
Lely
Wärtsilä
Burckhardt Compression
Hitachi Energy
Caterpillar
Bühler
BHS Corrugated
CLAAS
Plasser & Theurer
KraussMaffei
Carousel Logistics
LPR
Schindler
Bystronic
LiSEC
Domino Printing Sciences
Philips
GEA
Katoen Natie
QIAGEN
Syncron
DMG MORI
Gorenje
TK Elevator
BOBST
Viessmann Climate Solutions
time:matters
KSB
Hellmann
thyssenkrupp Polysius
Siemens Healthineers
Koenig & Bauer
Rosenbauer
Tecan
Liebherr
Jungheinrich
ABB
Festo
Biesse
Palfinger
Bucher Emhart Glass
Nordex
United Machining
Körber Pharma
Manitou Group
Normet