Service Leaders Summit 2018
Meeting the expectations of B2B customers in the digital era
Date:
May 15, 2018
–
May 16, 2018
Date:
May 15, 2018
,
9:00 am
–
4:00 pm
Date:
Location:
Vienna (Austria)
Service continues to be the largest opportunity to grow earnings for Original Equipment Manufacturers, notably for those in the area of industrial goods. It constitutes a major profit pool, with spare parts often making up the lion’s share. But how to fully tap growth possibilities, to establish and run a first-class service team, or to optimize delivery, costs, and prices — with digitalization as a catalyst for new business models and seamless processes? At the Service Leaders Summit 2018, all aspects of an excellent and profitable service were discussed: From strategy to operations, from remote maintenance to parts logistics.
Date:
May 15, 2018
–
May 16, 2018
Date:
May 15, 2018
,
9:00
–
16:00
Date:
Location:
Vienna (Austria)
Service continues to be the largest opportunity to grow earnings for Original Equipment Manufacturers, notably for those in the area of industrial goods. It constitutes a major profit pool, with spare parts often making up the lion’s share. But how to fully tap growth possibilities, to establish and run a first-class service team, or to optimize delivery, costs, and prices — with digitalization as a catalyst for new business models and seamless processes? At the Service Leaders Summit 2018, all aspects of an excellent and profitable service were discussed: From strategy to operations, from remote maintenance to parts logistics.
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Topics
Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers
Participants
Tina Lilje
Sr. Director, Head of Global Customer Service Diagnostic X-Ray and Mammography Solutions
Philips
Cooperation partner
Go to Partner website
Participating companies
The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
Air France Industries KLM Engineering & Maintenance
,
Ali Group
,
Bystronic
,
Carl Zeiss Meditec
,
CLAAS
,
DMG MORI
,
Electrolux
,
GEA
,
Gerhard Schubert
,
Giesecke & Devrient
,
HAVER & BOECKER
,
Hitachi
,
Jungheinrich
,
Kärcher
,
Koenig & Bauer
,
Kverneland Group
,
Liebherr
,
Manitou Group
,
Meyer Burger
,
Oerlikon
,
Orbotech
,
Pöttinger
,
RATIONAL
,
Siemens Healthineers
,
Vanderlande
,
and others
,
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