Swiss Service Champions Focus Day

A free event from Zurich on Zoom
 Date:
April 13, 2021
 Date:
April 13, 2021
,
10:00 am
 Date:
 Location:
Online // Zurich
Manufacturing companies from Switzerland are the best example that service makes the difference. No doubt, Swiss Made stands for premium quality, cutting-edge technology, and superb craftsmanship. But like in other Western countries, wage and general costs in Switzerland are high (with the additional burden of a strong currency). Emerging competitors are catching up technologically. To stay ahead of the pack under these circumstances, an excellent service is paramount, and new digital services must complement or even replace the classic service portfolio. At ISLA’s Swiss Service Champions Focus Day, leading manufacturers from Switzerland shared their journey to best-in-class service and why they see the development and expansion of service business as a key growth strategy.

Circle Members / Attending Companies

Presenting companies

BOBST
Bühler
Bystronic
Hitachi ABB Power Grids
Monitor Deloitte
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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Eamon Doherty
Eamon Doherty
Chief Service Officer
Bystronic
Mercedes Jul
Mercedes Jul
Head of Product Management & Strategy for Grid Integration Service Solutions
Hitachi ABB Power Grids
Markus Koch
Markus Koch
National Sector Leader Industrial Products
Deloitte Switzerland
Julien Laran
Julien Laran
Head of Business Unit Services & Performance and Member of Group Executive Committee
BOBST
Tjark de Vries
Tjark de Vries
Head of Global Customer Service
Bühler
Cooperation partner
Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
AGCO
,
Alfen
,
Ali Group
,
Applied Materials
,
Barco
,
BAUER Group
,
Bosch Rexroth
,
Bucher Emhart Glass
,
Bucher Industries
,
Burckhardt Compression
,
CHIRON
,
Electrolux
,
Endress+Hauser
,
FANUC
,
Ferag
,
Fives
,
Franke
,
GEA
,
Gema Switzerland
,
GF Machining Solutions
,
Hitachi
,
Hitachi Zosen Inova
,
Johnson Controls
,
Kärcher
,
KSB
,
Kverneland Group
,
Landis+Gyr
,
Linde
,
MAN Truck and Bus
,
Munich Re
,
Normet
,
Oerlikon
,
Ottobock
,
Philips
,
Primetals Technologies
,
RENK-MAAG
,
Rieter
,
Robatech
,
Rychiger
,
Sandvik
,
Schindler
,
SICK
,
Sulzer
,
Tetra Pak
,
Vanderlande
,
Wärtsilä
,
and others
,

Presentations

Bystronic
Eamon Doherty
Managing through crisis and coming out stronger
Bühler
Tjark de Vries
Rolling out a new service strategy during the pandemic
Hitachi ABB Power Grids
Mercedes Jul
Shaping the future of digital service partnerships today
Various companies
Various speakers
Swiss Service Champions Focus Day (recording)
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

CLAAS
Tecan
Applied Materials
Viessmann
KARL STORZ
Koenig & Bauer
Komax
ABB
Bystronic
Agathon
Hitachi Zosen Inova
TGW
Hellmann
Manitou Group
RATIONAL
time:matters
Gerhard Schubert
Siemens Healthineers
STIHL
thyssenkrupp Polysius
BHS Corrugated
LEMKEN
Jungheinrich
Bühler
Normet
Burckhardt Compression
Caterpillar
Festo
GEA
GF Machining Solutions
KSB
Dürr Group
Schindler
DMG MORI
PTC
Nordex
Liebherr
Philips
Crown
Carousel Logistics
ATS
Rosenbauer
Heidelberg
Siemens Gamesa
Syncron
BOMAG
Plasser & Theurer
Kramp
Wärtsilä
Domino Printing
HAVER & BOECKER
Katoen Natie
Kverneland Group
Biesse
Palfinger
TK Elevator
KraussMaffei
Gorenje