Swiss Service Champions Focus Day

A free event from Zurich on Zoom
 Date:
April 13, 2021
 Date:
April 13, 2021
,
10:00 am
 Date:
 Location:
Online // Zurich
Manufacturing companies from Switzerland are the best example that service makes the difference. No doubt, Swiss Made stands for premium quality, cutting-edge technology, and superb craftsmanship. But like in other Western countries, wage and general costs in Switzerland are high (with the additional burden of a strong currency). Emerging competitors are catching up technologically. To stay ahead of the pack under these circumstances, an excellent service is paramount, and new digital services must complement or even replace the classic service portfolio. At ISLA’s Swiss Service Champions Focus Day, leading manufacturers from Switzerland shared their journey to best-in-class service and why they see the development and expansion of service business as a key growth strategy.

Circle Members / Attending Companies

Presenting companies

BOBST
Bühler
Bystronic
Hitachi ABB Power Grids
Monitor Deloitte
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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Eamon Doherty
Eamon Doherty
Chief Service Officer
Bystronic
Mercedes Jul
Mercedes Jul
Head of Product Management & Strategy for Grid Integration Service Solutions
Hitachi ABB Power Grids
Markus Koch
Markus Koch
National Sector Leader Industrial Products
Deloitte Switzerland
Julien Laran
Julien Laran
Head of Business Unit Services & Performance and Member of Group Executive Committee
BOBST
Tjark de Vries
Tjark de Vries
Head of Global Customer Service
Bühler
Cooperation partner
Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
ABB
,
AGCO
,
Alfen
,
Ali Group
,
Applied Materials
,
Barco
,
BAUER Group
,
Bosch Rexroth
,
Bucher Emhart Glass
,
Bucher Industries
,
Burckhardt Compression
,
CHIRON
,
Electrolux
,
Endress+Hauser
,
FANUC
,
Ferag
,
Fives
,
Franke
,
GEA
,
Gema Switzerland
,
GF Machining Solutions
,
Hitachi
,
Hitachi Zosen Inova
,
Johnson Controls
,
Kärcher
,
KSB
,
Kverneland Group
,
Landis+Gyr
,
Linde
,
MAN Truck and Bus
,
Munich Re
,
Normet
,
Oerlikon
,
Ottobock
,
Philips
,
Primetals Technologies
,
RENK-MAAG
,
Rieter
,
Robatech
,
Rychiger
,
Sandvik
,
Schindler
,
SICK
,
Sulzer
,
Tetra Pak
,
Vanderlande
,
Wärtsilä
,
and others
,

Presentations

BOBST
Julien Laran
There is no one single answer — A consistent service is always based on a holistic approach
Bystronic
Eamon Doherty
Managing through crisis and coming out stronger
Bühler
Tjark de Vries
Rolling out a new service strategy during the pandemic
Hitachi ABB Power Grids
Mercedes Jul
Shaping the future of digital service partnerships today
Various companies
Various speakers
Swiss Service Champions Focus Day (recording)
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

Crown
ABB
ATS
Siemens Gamesa
Hellmann
Kverneland Group
Rosenbauer
Caterpillar
BHS Corrugated
Plasser & Theurer
Tecan
Carousel Logistics
TGW
Viessmann Climate Solutions
Heidelberg
Kanadevia Inova
Palfinger
thyssenkrupp Polysius
KSB
Bühler
KraussMaffei
Bucher Emhart Glass
TK Elevator
Gerhard Schubert
Burckhardt Compression
Bystronic
Biesse
Domino Printing
Manitou Group
Nordex
Jungheinrich
RATIONAL
STIHL
Aesculap
Syncron
Gorenje
Wärtsilä
QIAGEN
Liebherr
HAVER & BOECKER
BOMAG
GF Machining Solutions
LEMKEN
Katoen Natie
Applied Materials
PTC
Koenig & Bauer
KARL STORZ
Philips
Schindler
GEA
time:matters
Festo
DMG MORI
Siemens Healthineers
Normet
CLAAS
Dürr Group